Reporting to Learning Manager in Manila, the Learning Experience Designer will work with a team of approx 40 L&D professionals that provide learning and development opportunities to Customer Operations employees located around the globe.
In this role he / she will :
Design new learning to support strategic business changes (e.g. migrations) with guidance from Learning Manager or Senior Learning Experience Designer
Run learning design projects from start to finish (including Learning Needs Analysis)
Create and maintain process and training documents and lead and execute learning projects that can be technical and / or complex in nature
Work with SMEs across the organization to create relevant, timely and result-oriented learning programs
Create self paced learning material
Coordinate work of Learning Consultants across locations for roll out as required
Might deliver training and / or train others to do so
Administrative duties such as maintenance of training calendar, booking of training rooms, preparing training certificates, consolidation and analysis of training reports and records
Ensure all training delivered is logged into the Learning Management System and is up-to-date with relevant content
Generate learning reports on a regular basis. Provide information on and assistance to stakeholders and other groups regarding course content, availability, and prerequisite
Act as a resource / mentor for colleagues with less experience
Manage project stakeholders’ expectations
Anticipate and interpret customer needs to identify solutions
Explain difficult concepts and persuade others to adopt a point of view
Might work on learning projects in partnership with other learning groups / Corporate Talent and be responsible for Customer Operations part of the project
Lead, execute and oversee other tasks and projects as assigned
Strong learning needs analysis, training facilitation, and evaluation
Strong instructional design (catering to mid and senior level roles)
Strong relationship and engagement skills
Demonstrates in-depth Learning and Development expertise and adult learning principles
Excellent communication skills : both written and verbal
Subject Matter Expertise as required to successfully create and / or deliver training programs including understanding of related areas that affect assigned project
Understanding and / or experience with Customer Support
Understanding of the organization and the products, content, and services provided
Ability to produce and deliver results in an environment where stretch objectives are continually set to meet increasing customer expectations
Working knowledge of latest trends in Learning & Development
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At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.