Salesforce Business Analyst
MSCI
Manila, Philippines
1d ago

Your Team responsibilities .

The CRM Technology team at MSCI plays a critical role enabling internal teams to access, manage and transfer information effectively across departments, product and business lines.

The key system is a global implementation (and substantial augmentation) of Salesforce.com. Salesforce.com is used by Sales, Client Service, Sales Operations, Marketing, Product Management, Finance and other departments, equaling about ½ of the firm.

We are seeking a Business Analyst, who will directly interact with Salesforce users to understand requirements, analyze them and design a configurable (and more rarely a programming-required) solution.

In addition to analysis and design, it is expected that the Business Analyst has the complete skill set to plan, document, configure, test, communicate, and execute Salesforce-related implementations.

Success in this position requires one to be a self-starter, a good collaborator and communicator (both in written and verbal skills).

What we will offer you : Depending on your location of your role, you can expect

Competitive fixed and variable compensation, holiday / vacation allowance & retirement savings plans / pensions

Employee Resource Groups to support you in and out of the office

A wide range of benefits including healthcare, dental plans, risk insurances and (location dependent) - cycletowork schemes, gym benefits, retail discounts,

A purposeful approach to Wellbeing including training, support networks, membership to wellness platforms and vendors, and active local office communities

A specific and deliberate planning to the physical offices in which we work, and support for everyone spending periods of time working remotely or at home.

This approach mirrors our commitment to transparency and sustainability and puts the safety and wellness of our employees at the center of all we do.

We aim to provide productive and sustainablework environments and technology that encourages collaboration, creativity and innovation.

Your key responsibilities

  • Pro-actively work with business partners to ensure the requirements / user stories are well prepared with complete information and analysis.
  • Ability to research and analyze the impact of change on our rather large Salesforce.com implementation
  • Provide timely and clear communications with global Salesforce team and idea sponsors.
  • Be a virtual team member
  • Implement, document and test configuration projects on salesforce.com platform and collaborate with Salesforce.com developers on the complicated logic.
  • Collaborate and contribute to Business Analyst peer initiatives, from brain storming sessions through to project implementation support.
  • Respond to cases (user inquires that require troubleshooting of any salesforce.com related topic including, but not limited to : function, usage, how to , data quality, data structure, reporting, business process and logic.)
  • Your skills and experience that will help you excel

  • Proven accreditation with Salesforce.com.
  • Strong oral and written communication skills, ability to gather and analyze requirements from end users and translate business requirements into technical specifications.
  • High sense of responsibility and ownership.
  • Excellent time management skills and ability to prioritize multiple in-progress projects while keeping all projects on track.
  • Technical orientation, such as the ability to use data models and workflow diagrams, or design in hygiene, such as exception case handling, maintenance reports and dashboards
  • 2-4 years technical background in a global multinational firm
  • Salesforce.com Certified Administrator required; Advanced Administrator, Developer, or Consultant is a plus.
  • Experience in customization, configuration, APEX and Visual Force pages) and SQL preferred but not essential.
  • Development experience, preferred but not essential
  • Bachelors degree in STEM (Science, Technology Engineering or Math), with Computer Science or Engineering preferred
  • Salesforce certifications (as described above)
  • How we’ll support you

    Coaching and support from experts in your team

    A performance and growth-oriented culture and values

    Opportunities for continuous learning to aid progression

    Goal based objectives and development plans

    Transparent performance-based compensation schemes

    Employee resource groups such as the Women’s Leadership Forum, MSCIPRIDE, Black Leadership Network and Eco-Groups.

    About MSCI and our teams :

    MSCI is a market leader in Global Indexes, Smart Beta, ESG and Risk Management, and is at the forefront of the secular trends dominating the financial services landscape today.

    We are committed to the future sustainability and transparency of the financial markets.We create innovative products and services that allow our clients to make more informed investment decisions, and we provide investors with critical performance measurement and risk management data and analytics.

    Click here to see what we do (link to MSCI brochure)

    Our values define the working environment we strive to create.We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity.

    Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.

    MSCI is committed to developing a culture and workforce that reflects the clients and communities in which we operate. Increasing our diversity expands our talent pool which helps to accelerate innovation in all we do.

    We especially encourage members of historically underrepresented groups to apply, including women, ethnic minorities and those in the LGBTQ community.

    To all recruitment agencies : MSCI does not accept unsolicited CVs / Resumes. Please do not forward CVs / Resumes to any MSCI employee, location or website.

    MSCI is not responsible for any fees related to unsolicited CVs / Resumes.

    MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy / maternity leave), veteran status, or any other characteristic protected by law.

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