Windows Desktop Engineer
Accenture
Manila, Philippines
6d ago

Job description

  • Troubleshoot assigned incidents and provide resolution based on agreed OLA targets
  • Troubleshoot functions involving : Firewall / VPN, LAN / WAN, File & Print, Backup & Storage, Database and other Communication and Server Infrastructure-related services
  • Responsible for processing service requests related to Communications and Server Infrastructures based on agreed targets
  • Responsible for providing timely and accurate update and information on assigned incidents and service requests
  • Timely escalation of incidents which cannot be resolved on time or would need vendor / third party support
  • Work closely with service providers to resolve service outages and / or in provisioning new services and carry out equipment acceptance testing and system integration testing
  • Perform installations, upgrades, preventive maintenance, back-up, monitoring, access administration and other Communication and Server Infrastructure-related tasks
  • Maintain data integrity and ensure the security of Communication and Server Infrastructure technologies in accordance with standards and best practices
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