Associate Operations Analyst
TTEC
Lipa, Calabarzon, PH
6d ago

Associate Operations Analyst

Junior Data Operations Analyst

Job Family / Function : Customer Enablement / Data Operations

Level : P1, Entry

At TTEC, we’re all about the Human Experience. Elevated. As a Team Lead you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

Role. An overview of the opportunity :

You will be working together with our engineering, customer experience and data analytics teams to facilitate our report submission processes.

Responsibilities. Your responsibilities will include :

Review and submit scan data reports to our partners / brands in a timely manner

Manage ticketing system for resubmission and data integrity requests

Troubleshoot data discrepancies in reports

Work cross-functionally to ensure data quality issues are resolved

Escalate issues to impacted internal stakeholders

Configure reports for proper formatting

Adhere to documentation and guidelines for standard operating procedures

Help identify opportunities for process improvement

Support the team on any additional projects directly related to report submission and data quality

Skills. We are looking for :

Bachelor’s Degree or equivalent experience

Process oriented, meticulous attention to detail

Data oriented, experience working with large datasets

Querying relational databases (e.g. MySQL, Snowflake)

Comfortable working in a rapidly changing environment

Diligent and methodical at problem-solving

Strong organizational and time management skills - able to prioritize multiple tasks under demanding timeframes

Ability to work collaboratively with colleagues to create a high-quality team-oriented environment

Ability to convey data issues in layman’s terms to those less familiar with report formatting Preferred

Experience. We’d like candidates to have :

6 months - 1 year of practical experience

Atlassian project management tools

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

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