Incident Coordinator
Accenture
Manila, Philippines
5d ago

Job Description

  • Ensure all incidents and service requests are resolved by following the standard processes
  • Ensure regular case updates of all the ticket records
  • Provide coordination and calibration across all the delivery teams
  • Escalate all process-breakdown-related cases causing either a delay in resolution or an actual SLA breach
  • Adhere to the agreed service levels and ensure prompt and accurate resolution of problems / incidents
  • Qualifications

    a. Degree in computer science, information systems or equivalent

    b. 2 years of relevant work experience

    c. Able to triage and identify ambiguous problem and incident for immediate coordination and resolution

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

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