SAP Functional Lead - Retail Finance
The Dairy Farm Company Limited ROHQ
Metro Manila / NCR, PH
2d ago
source : Monster

Key Responsibilities : Â

  • Defines tasks to monitor service delivery against service level agreements and maintains records of relevant information
  • Regularly analyses service records against agreed service levels to identify actions required to maintain or improve levels of service, and initiates and reports these actionsÂ
  • Maintains application support processes and checks that all requests for support are dealt with according to agreed proceduresÂ
  • Collects application performance statistics and create reportsÂ
  • Initiates and monitors actions to investigate and resolve problems in application systems and servicesÂ
  • Assists with the implementation of agreed remedies and preventive measuresÂ
  • Coordinate with external vendors for resolution of production issues.Â
  • Document and maintain technical designs and other supporting materials.Â
  • Conduct brown bag sessions of standard issues for helpdesk / relevant personnel.Â
  • Prepare escalation processes and maintain application production.Â
  • Generated clear reports and executed data mining of existing sources.Â
  • Provide feedback and performance appraisals for team membersÂ
  • Mentors and develops more junior SAP Functional Analysts.Â
  • Form part of the level 2 SAP support team.Â
  • Comply with level 2 support processes and procedures.Â
  • Interact with level 1 support and service management teams within the country where SAP has been deployed.
  • Interact with Group organizations across the company footprint.Â
  • Analyze tickets in line with Target Operating Model configuration and recommend changes where required; escalate to Level 3 support when necessary.Â
  • Document TO-BE business process aligned to Business Target Operating Model and standard SAP application functionality.Â
  • Document functional application configurations.Â
  • Document functional enhancement to SAP, inclusive of Screens, Interfaces, and Report’s. This must be completed while adhering to the Company Change Request process.Â
  • Interact with development resources to ensure compliance with functional designs.Â
  • Prepare test scenarios and scripts to be used through the application testing cycle.Â
  • Support application, integration, regression and user acceptance testing.Â
  • Review of application training materials.Â
  • Key Requirements : Â

  • Bachelor's degree in Accounting or IT related fieldÂ
  • More than 8 years of experience in SAP FICO both Production Support and Implementation ProjectsÂ
  • Effective communication skills both verbal and writtenÂ
  • Fundamental understanding of Retail Business Process is a plus.
  • Excellent understanding in SAP FICOÂ
  • Strong understanding of SD / MM integration, Inventory Accounting and Invoice MatchingÂ
  • Strong understanding of Business ProcessÂ
  • Able to understand, define and execute new requirements in SAP interface technology in IDOC and RFC.Â
  • Able to document configuration done in the SAP system in the form of predefined templates.Â
  • Able to execute mapping and gap analysis for respective SAP module.Â
  • Able to document current and to-be business process.Â
  • Able to conduct, prepare and execute SAP training programs for Power User, End User.Â
  • Able to prepare test scripts and perform testing based on a prescribed test plan.Â
  • Able to provide solution based on SAP Best practices.Â
  • Â Must be able to understand SAP integration to third party systems.
  • o BW / BI

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