Business Support Analyst
Lapu Lapu City, PH
3d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our employees with the resources to solve critical problems for the future of our business, which is why we need you.

The Business Support Analyst ensures business users have a stable, reliable and high performing AABOR (Accounting and Admin Book of Record).

The successful candidate will be accountable for performing the team's daily operations and providing support to business users in addressing moderate to complex business issues.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone
  • We are looking for someone with :

  • Bachelor’s degree in Finance or Accounting with a minimum of five (5) years of experience
  • Hands-on ABOR (Accounting Book of Record) experience would be an asset, SCD exposure preferred
  • Experience working directly with business clients in addition to application support teams
  • Previous experience in investment operations in insurance or financial services
  • Ability to work well independently as well as with others as part of a team
  • Ability to grasp new concepts and information quickly
  • Eager to build strong relationships with internal departments and external partners
  • Excellent organization and prioritization skills with the ability to manage competing priorities
  • Comfortable influencing without authority
  • Strong communication skills both written and verbal
  • Strong customer service orientation
  • Should possess a desire to learn new skills, adapt and take on new challenges
  • Candidate must be willing to report for a rotating schedule including night shift
  • On the job you will :

  • Monitor and clear the SimCorp Dimension (SCD) message queue throughout the day to ensure all transactions are elevated to final status at end of day
  • Monitor the team shared mailbox throughout the day and taking appropriate action on the emails received
  • Generate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame
  • Investigate Transaction Hub (THUB) unknown queries and generating ad-hoc transactions to THUB as needed
  • Support ad-hoc analysis to identify root cause of production problems and develop timely solutions
  • Execute user acceptance test for implementation of new security types and functionalities and system upgrade
  • Execute and validate test cases for end-to-end processes
  • Support for period end close processes
  • Working in collaboration with the business users and Global Solutions Delivery (GSD) to create / update / maintain :
  • Fund Reports
  • Chart of Accounts Reports
  • Accounting posting rules Reports
  • Portfolio Reports
  • Free codes Reports
  • User views Reports
  • Segments Reports
  • Identify opportunities to leverage system capabilities in order to meet business requirements
  • Any other duties or projects assigned from time to time within or beyond working hours if needed
  • Our commitment to you :

  • Our mission; to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.
  • Learn more about opportunities with us at

    If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.

    We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers.

    As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.

    4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years.

    We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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