Analyst I Customer Sales
Greenlee Textron Inc
Quezon City, National Capital Region,  Philippines
3d ago

Description Responsible in building and establishing long-term business-to-business relationships with Emerson’s Customers through excellent customer service and account management : Improve Days Sales Outstanding (DSO), Percent Past Due, and provide solutions to customers’ requests by working with various Emerson Departments Responsibilities Responsible in building and establishing long-term business-to-business relationships with Emerson’s Customers through excellent customer service and account management : Improve Days Sales Outstanding (DSO), Percent Past Due, and provide solutions to customers’ requests by working with various Emerson Departments RECEIVABLES / CREDIT SUPPORT1.

Keep customer debit balance to pre-determined limits by end of each fiscal month2. Contacts customer via calls, send out emails and faxes for timely follow-up on aging accounts3.

Analyze and research disputed delinquent account balances and looks for the best solution to facilitate early payment. 4.

Proactive assistance and resolution within assigned portfolio and all account reconciliation as required.5. Recommend accounts that requires escalated collection efforts / credit hold6.

Keep turnaround of Account Statement and Release Orders to 24 hours.7. Close Miscellaneous Credit Memo within 48 hours8.

Close eWarranty within 5 working days9. Complete daily eWarranty online enrolment and submit to AP within 24 hours CASH APPLICATION SUPPORT1.

Ensure that all collections are properly recorded 2. Check and account cash credited to bank3. Apply / transact daily / weekly collections to business unit mainframe to clear outstanding balance of invoices4.

Coordinate with Collections Team to clear aging unapplied receipts REPORTING 1. Timely and Accurate update of information into the Business Unit mainframe through use of system tools2.

Deliver Service Level Agreement to achieve NPS target3. Completion of Activity Logs in real time1. Attend training, workshop, seminar, and focus group discussions of the team2.

Support GSC operational excellence initiatives and employee goals by contributing to other projects, if needed. Requirements

  • Candidate must possess at least a degree in Finance, Accountancy or Business Administration
  • At least 1 year of Customer Service or Business-to-Business Collection experience
  • Excellent written and spoken communication skills in English. Ability to speak or write in another language is an advantage but not required, unless identified by the customer and support requirements.
  • Computer application skills such as MS Office, Mainframe and other Business Systems and Tools
  • Ability to make independent decisions based on good judgement
  • Ability to identify proper escalation channel for various issues
  • Ability to assume cross-trained function in the event of low utilization
  • Ability to assume back up functions in the event of skills and capacity constraints
  • Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.
  • Must have the ability to work in an international and culture diverse organization
  • Ability to listen actively and effectively
  • Analytical and strong attention to details
  • Confident and have strong influencing skills
  • Results driven
  • Foster Teamwork
  • Build Relationships
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