Great People make Schneider Electric a great company.
Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?
The Role : Technical Support Representative (Bi-lingual)
This position will support customer’s inquiries related to product pre-sales & post sales, service inquiries and other requests within the defined Zone or Countries.
The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are manage professionally and in a timely manner.
What will you do?
ESSENTIAL FUNCTIONS :
Answer incoming "Sales Related" calls and proactively qualify sales opportunities.
Document all incoming calls using CRM tool.
Promote Schneider’s existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor’s product.
Participate in various Technical & Customer Service & Sales Training Courses as required
Support the sales teams with generating and assembling larger, more complex Quotations and order follow up.
Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.
To perform Technical Assistance with all internal and external customers for all of Schneider’s products.
Conduct initial troubleshooting and support of Products by Schneider
Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.
Selling TechniquesSales TrainingCreativityTechnical SupportCustomer ServiceSales