Job Description & Summary
A career in our Assurance Service Delivery Centre is the natural extension of PwC's leading class global delivery capabilities.
We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.
As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution.
Specific responsibilities include but are not limited to :
Proactively assist in the management of several clients, while reporting to Managers and above
Train and lead staff
Establish effective working relationships directly with clients
Contribute to the development of your own and team's technical acumen
Keep up to date with local and national business and economic issues
Be actively involved in business development activities to help identify and research opportunities on new / existing clients
Continue to develop internal relationships and your PwC brand
Liaise with Team Managers on a regular basis to understand and obtain workflow and delivery timetable and client service expectations.
Review work performed by Analysts, Associates and Processors and ensure the delivery of services is in accordance with SDC’s User Guide instructions as applied to work requests
Maintain working knowledge of the SDC User Guides and be able to effectively coach Analysts, Associates and Processors and resolve issues arising in their work / delivery of services.
Monitor time spent by teams on assigned tasks and manage deadlines.
Adhere to PwC SDC policies and procedures.
Participate in training, coaching and other developmental opportunities for Analysts, Associates and Processors on your team and across other teams, where necessary.
Consistently demonstrate teamwork dynamics by leading staff effectively, proactively providing guidance, clarification and feedback to delivery teams, and contributing to a positive working environment by building solid relationships with superiors and subordinates alike.
Act as Client Relationship Manager and align expectations, coordinate, organise and facilitate interactions between SDC and engagement teams.
Point of contact for issues, follow up or escalations for assigned client.
Demonstrate ability to lead or coordinate and display ownership of projects / initiatives.
Present ideas and suggestions on how to improve work processes.
Point of contact for process / methodology for assigned service / activity.
Facilitate future team learning initiatives for assigned service / activity.
Assign work based on team’s availability and capacity.
Demonstrate awareness of the team’s work load and communicate resource requirements when appropriate.
Coach staff by providing proactive and constructive feedback in a timely manner in order for them to develop and meet their objectives and improve performance.
Address disciplinary / performance issues and follow through on disciplinary / performance processes.