Job Description :
MicroSourcing Philippines Inc. is currently looking for a HelpDesk analyst for our Eastwood Site.
Contribute to the application of good people management practices within the worksite by actively gaining an awareness of and supporting the Strategic People Management Framework and related policies / procedures and guidelines, relative to the client.
Contribute to the occupational health, safety and welfare of the staff, Clients and Business partners by complying with approved and established safe working procedures Quality Assurance & OH&S policies and legislation.
Meet the requirements of the policies and procedures, its operational systems, and legislative requirements related to client.
Attending to the day to day ticketing system
Answering phones calls and submitting service requests
Working with clients and the team to evaluate and solve technical problems
Evaluating existing systems and / or user needs to analyse, design, recommend, and implement system changes
Configuration and support of internal and / or external networks
Development and maintenance of all systems, applications, security, and network configurations
Setup of MS Exchange, AD, Group Policy, DNS, and DHCP Servers
Diagnosing and resolving desktop server and network problems
Recommending upgrades, patches, applications, security and network configurations
Liaising with third party service providers for problem diagnosis and rectification
Providing all types of on-site and offsite support -Building, installing and supporting server environments
Setup of site to site networks including VPN
Installation, implementation and troubleshooting Office 365, Google Suite and various Cloud Technologies
Maintaining personal calendar to ensure accurate scheduling across the team
3-5 years of Experience in a similar role.
Tier 3 Technical skills.
Experience with Cloud technologies, Office 365, Google Suite, Hosting and Cloud backup.
Experience in ConnectWise ticketing system highly preferred.
The ability to support MS Exchange, AD Group Policy, DNS, and DHCP servers.
Over time the ability to take full responsibility of a project, ensure successful implementation and build strong relationships with internal and external clients.
To enhance the reputation of Help Desk Computers Team by behaving in a professional and ethical manner in all situations.
To comply with the Help Desk Computers Code of Conduct, Occupational Health and Safety Policy and Procedures, Managing Diversity Policy and Procedures, and any other relevant legislation, policy, procedures or practices.
The ability to work alone and in a team, Strong diagnostic skills.
The ability to build install and support server environments
The ability to setup site to site networks such as VPN
Solid networking, Windows server skills and support knowledge across multiple common technologies
Willingness to do whatever it takes to deliver the result
Excellent communication and customer service skills as you will be interacting with all levels of cliental and Clients team members
Strong drive to build your skills and knowledge in order to advance your career Whats in it for you?
Above par industry compensation and benefits package
Private HMO coverage from Day 1 of Employment
Opportunities for Career and Professional Advancement
Visit us at the 6 / F, 1880 Avenue Building, Orchard Road, Eastwood City Cyberpark, Libis
Monday to Friday, 9am to 5pm
See you there!