FUNCTIONAL OVERVIEW :
The Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude.
It is expected that the Customer Success Associate is capable and able to help manage the front desk, office / facility and clients, may it be internal or external.
DUTIES AND RESPONSIBILITIES :
FRONT DESK MANAGEMENT :
Provides support on the reception / front desk through :
Answers and disperses calls and inquiries
Welcomes / receives applicants, visitors and clients of the Company
Responds / addresses tenant concerns and walk-in inquiries
Handles daily incoming and outgoing mails
Receives, distributes and files incoming letters, billings, invoices, documents and / or other communications
Manages the front office on a daily basis
Assists photocopy, printing, scanning client request
Gatepass / work permit processing
Prepares and accomplishes errand form
Monitors the cleanliness in concessionaire area
Any ad hoc duties as required
GENERAL SERVICES / TENANT SERVICES
Point person / Representative in the workplace
Conference room reservations
Reports and coordinates any workplace issues and ensures job completion
Provides administrative support to members
Provides unmatched customer experience
Builds strong relationship with members
Enforces company policies and procedures, and safety and health regulations and standards
GENERAL ADMIN
Attends ticket request within SLA
Assists office walk tour with prospective client and marketing events
Offers and serves refreshment to Client
Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN / HDMI
Coordinates with vendor for any Client request below 20K
Distributes monthly treats
Follows operational processes and procedures
Enforces house rules and security policy
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
Maintains Office Show-readiness, cleanliness and maintenance
Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
Coordinates with Customer Success Lead for any facilities / Building issues
MINIMUM COMPETENCIES :
Capable of dealing with local staff and foreign clients
Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
Superb verbal and written communication skills
has high attention to detail, fast learner
Excellent interpersonal skills
Extraordinary multitasking skills
Good time management skills
Capable of working under minimal supervision
Ability to present well to high level clients local and foreign
Ability to deliver services with the highest standards
Willing to work on night shift schedule
Willing to be assigned to other KMC sites
MINIMUM QUALIFICATIONS :
Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
At least 1-2 years work experience as Front Office Staff or Admin Assistant
Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)
Hospitality or Customer service background is a plus 
