CUSTOMER SUCCESS ASSOCIATE (GY SHIFT)
KMC Solutions
Mandaluyong City, PH
3d ago

FUNCTIONAL OVERVIEW :

The Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude.

It is expected that the Customer Success Associate is capable and able to help manage the front desk, office / facility and clients, may it be internal or external.

DUTIES AND RESPONSIBILITIES :

FRONT DESK MANAGEMENT :

  • Provides support on the reception / front desk through :
  • Answers and disperses calls and inquiries
  • Welcomes / receives applicants, visitors and clients of the Company
  • Responds / addresses tenant concerns and walk-in inquiries
  • Handles daily incoming and outgoing mails
  • Receives, distributes and files incoming letters, billings, invoices, documents and / or other communications
  • Manages the front office on a daily basis
  • Assists photocopy, printing, scanning client request
  • Gatepass / work permit processing
  • Prepares and accomplishes errand form
  • Monitors the cleanliness in concessionaire area
  • Any ad hoc duties as required
  • GENERAL SERVICES / TENANT SERVICES

  • Point person / Representative in the workplace
  • Conference room reservations
  • Reports and coordinates any workplace issues and ensures job completion
  • Provides administrative support to members
  • Provides unmatched customer experience
  • Builds strong relationship with members
  • Enforces company policies and procedures, and safety and health regulations and standards
  • GENERAL ADMIN

  • Attends ticket request within SLA
  • Assists office walk tour with prospective client and marketing events
  • Offers and serves refreshment to Client
  • Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN / HDMI
  • Coordinates with vendor for any Client request below 20K
  • Distributes monthly treats
  • Follows operational processes and procedures
  • Enforces house rules and security policy
  • GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

  • Maintains Office Show-readiness, cleanliness and maintenance
  • Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
  • Coordinates with Customer Success Lead for any facilities / Building issues
  • MINIMUM COMPETENCIES :

  • Capable of dealing with local staff and foreign clients
  • Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
  • Superb verbal and written communication skills
  • has high attention to detail, fast learner
  • Excellent interpersonal skills
  • Extraordinary multitasking skills
  • Good time management skills
  • Capable of working under minimal supervision
  • Ability to present well to high level clients local and foreign
  • Ability to deliver services with the highest standards
  • Willing to work on night shift schedule
  • Willing to be assigned to other KMC sites
  • MINIMUM QUALIFICATIONS :

  • Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
  • At least 1-2 years work experience as Front Office Staff or Admin Assistant
  • Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)
  • Hospitality or Customer service background is a plus
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