Process Tranformation Specialist
Manulife
Quezon City, PH
4d ago

Key Responsibilities

Process Review and Enhancement

Analyse and document current ( As-Is ) process and / or data flows and value stream maps

Capture and document future state ( To-Be ) process and / or data flows per business requirements

Define the actions steps to transform processes from As-Is state TO To-Be state, determine key milestones and estimate timelines to deliver

Creates and maintains related key documentation from the GR CoE Playbook to ensure sufficient transfer of knowledge such as data maps, process flow diagrams, KPIs (TAT and Quality), Service Level Agreements, Risk Assessments, Exceptions use cases, capacity calculation to ensure effective and sustainable transitions of work

Project Management

Creates the MS Project plan for assigned projects, coordinates effort estimate with task owners, incorporates reasonable buffer on external deliverables in order to ensure accurate forecasting of project milestones

Assist in enforcement of project deadlines and schedules

Takes input from program manager (or stakeholder), and appropriately and accurately applies comments / feedback

Understands the necessity of project standards and applies them consistently

Develops internal and external meeting objectives and agenda

Prioritize multiple tasks effectively

Transition Management

Own delivery of the transition methodology specifically on the EVALUATE Phase (BPMN / VSM / SIPOC analysis) using the transition playbook and define / maintain the Playbook script for common transition types

Work with Program Manager and Operations lead in carrying out changes and monitoring that it is consistently implemented across the organization

Support the group function by proactively liaising with the site support functions on their respective deliverables for work transitions

Support

Participates in root cause analysis in order to recommend enhancements or other appropriate actions to improve operational performance and customer service

Assist in completing the action plans for the audit findings

Liaise between business and other departments, investigating issues, recommending and implementing solutions

Qualifications

  • University Business Degree and / or recognized designation Management Information, Economics, Business, Finance, Computer Science or Engineering;
  • advanced degree (MBA or other) a plus

    Working experience on applying lean six sigma practices

    Professional experience documenting processes and practices, in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects and deadlines

    Intermediate to Advanced Excel skills and experience with database applications, preferred

    Intermediate skills in using MS Visio or other process modeling applications

    Intermediate skills in MS Project and SharePoint or other project management applications

    Strong oral / written communication skills required to interact with senior officers and representatives from other Divisions and functional departments

    Demonstrable experience in a similar role

    Logical, structured approach to performance monitoring and tuning

    Ability to work closely with the business to understand requirements and craft solutions

    Logical, structured approach (e.g. to prioritizing work, problem analysis and resolution)

    Competencies

    Understands the basic concepts of project management, as they relate to the execution of tasks within a project

    Demonstrates use of this competency in Data Collection, Research and Management

    Able to perform assessments, provide advice, and contribute to capacity building on budget formulation and execution processes at the project level under senior staff guidance.

    Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.

    Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.

    Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.

    Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.

    Analyses facts and data to support sound, logical decisions regarding own and others' work

    This position description is intended to describe the general nature and level of the work being performed by employees in this job.

    It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification.

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