The IT Technical Support is primarily responsible for rendering end user support
concerning all of Solar Philippines information systems. The position is the first line of
support to all IT service tickets and requests.
Caters and accommodates to all software / hardware related help desk or service tickets
Knowledgeable troubleshooting windows computers and IOS
Knowledgeable troubleshooting network printers
Knowledgeable troubleshooting android mobile phones
Can provide project site and in-house technical assistance and support
Knowledge in Computer troubleshooting, LAN / WAN Setup, Installation of hardware and software, computer diagnostics and resolve problems.
Works with other IT Operations team to help implement internal systems
Coordinates with the Project Sites and / or Departments regarding the implementation and maintenance of the information system infrastructure.
Schedules and perform the procedures that ensure that all Project Site information systems and related databases are maintained properly and responsibly
Carry out troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary
Submits necessary reports and documentations
Has strong sense of urgency and responsibility
Conduct other ad hoc tasks and duties
A graduate of B.S. Computer Engineering, B.S. Information Technology, B.S. Electronics, and Communication Engineering or any equivalent / related course.
Position holder should have a minimum of two (2) years’ experience in handling and administration of IT service tickets and support.
Strong analytical skills
Good grasp of problem-solving techniques with computer networks,
network administration and network installation
Good time management
Good problem-solving skills
Good communication skills
Able to plan and execute tasks
Has a strong sense of urgency and responsibility
Highly keen to details and organized
Willing to work in Makati City