IT Technical Support
Solar Philippines
Makati, Metro Manila, Philippines
3d ago
source : Kalibrr, Inc.

Job Description

The IT Technical Support is primarily responsible for rendering end user support

concerning all of Solar Philippines information systems. The position is the first line of

support to all IT service tickets and requests.

  • Caters and accommodates to all software / hardware related help desk or service tickets
  • Knowledgeable troubleshooting windows computers and IOS
  • Knowledgeable troubleshooting network printers
  • Knowledgeable troubleshooting android mobile phones
  • Can provide project site and in-house technical assistance and support
  • Knowledge in Computer troubleshooting, LAN / WAN Setup, Installation of hardware and software, computer diagnostics and resolve problems.
  • Works with other IT Operations team to help implement internal systems
  • Coordinates with the Project Sites and / or Departments regarding the implementation and maintenance of the information system infrastructure.
  • Schedules and perform the procedures that ensure that all Project Site information systems and related databases are maintained properly and responsibly
  • Carry out troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary
  • Submits necessary reports and documentations
  • Has strong sense of urgency and responsibility
  • Conduct other ad hoc tasks and duties
  • Minimum Qualifications

  • A graduate of B.S. Computer Engineering, B.S. Information Technology, B.S. Electronics, and Communication Engineering or any equivalent / related course.
  • Position holder should have a minimum of two (2) years’ experience in handling and administration of IT service tickets and support.
  • Strong analytical skills
  • Good grasp of problem-solving techniques with computer networks,
  • network administration and network installation
  • Good time management
  • Good teamwork
  • Good problem-solving skills
  • Good communication skills
  • Able to plan and execute tasks
  • Has a strong sense of urgency and responsibility
  • Highly keen to details and organized
  • Assertive
  • Willing to work in Makati City
  • Apply
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