Support Engineer-IMS
Ericsson
Taguig, 00, PH
5d ago

Ericsson CU : NEO

Location : Role : Philippines

Background Check : All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check.

At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide.

As part of our team, you will help solve some of society s most complicated challenges, enabling you to be the person that did that.

  • We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible;
  • empowering an intelligent, sustainable, and connected world.

    Our Exciting Opportunity

    We are now looking for a Support Engineer-IMS that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.

    You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.

    You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

    As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments.

    The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

    Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.

    You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.

    The role more than often requires you to take on big responsibility and it is important that you can work independently.

    You will

  • Customer Issue handling
  • Handling of dedicated support
  • Software Update Management (SUM) handling
  • Remote Service Gateway (RSG) mentoring
  • To be successful in the role you must have

  • Education : Bachelor in Engineering / MSc with Minimum 3-5 years of relevant experience.
  • Domain experience : IMS solution
  • Negotiation & argumentation skills
  • Planning & organizing skills
  • Delivering results & meeting customer expectations
  • Presentation & communication skill
  • Working with people
  • Applying expertise & technology
  • What s in it for you?

    With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance.

    Ericsson is very passionate about learning and development, supports mobility and flexible working hours. We are also committed to diversity and to be a responsible and relevant driver of positive change.

    We also offer outstanding career development, benefits and training programs to provide an empowered career in a connected world.

    We are proud to announce at Ericsson Philippines has been named #8 in the country and our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021.

    Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

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