Senior Partner Care Manager - Manila (PH)
Manila, Philippines
1d ago

Do you love food and convenience put together? Then you will definitely love foodpanda!

foodpanda brings good food into the everyday, whether delivering on our signature pink bikes or serving insights into the newest food trends and showcasing local favorite restaurants.

We operate in 8 countries in Asia. Through the energy of our riders and the teams in all of our office spaces, we connect lovers of food to our brilliant partner restaurants.

We're changing the way food delivery is viewed and experienced worldwide.

We are operated by Delivery Hero, the global leader in the food delivery industry, processing over 1 million orders everyday and is operating in 40+ markets in the world, with 17,000 employees and approximately 200,000+ restaurant partners.

However, this doesn’t happen without some really awesome people. We are looking for a Senior Partner Care Manager to join our team in Manila .

What's on the menu for you to do :

  • You will lead a territory with a team of Partner Care Managers in Manila to attain and exceed monthly and quarterly individual and team targets
  • You should have the ability to lead by example and step in when and where needed to pitch, negotiate, and ultimately close deals for the team with a high level of expertise, professionalism, and service
  • You will manage and be responsible for the work relationship with the C & D vendors that will be assigned to the team through building good rapport, representing the company by being the vendors’ POC for their brand / s and ensuring vendor performance metrics are met
  • You will manage the commercial aspects of your team / vendor portfolio which calls for you to provide revenue-generating executions to the provided projects such as : renegotiation of commissions, getting vendor-funded deals, non-commission revenue items
  • You will be assigned to liaise with the different internal Departments on behalf of your team / vendor portfolio’s needs (ie.
  • vendor has concerns with the Finance Team for their payment, you will follow the internal processes so you can respond to your vendor accordingly)

  • You must follow all the internal processes and policies such as making sure your vendor portfolio’s details in the tools (Salesforce, backend, etc.
  • are up to date and accurate

  • You will analyze vendor performance to identify gaps and ensure that all vendors in your portfolio maintain a high customer experience standard;
  • and if the performance is not within the thresholds, you will manage and help them achieve the metrics

  • Hire, train, and develop Partner Care Managers in selling strategy, product, presentation skills, soft skills, etc.
  • Other tasks that may be assigned by the Manager / Head of Account Management / Commercial Director to ensure quota achievement
  • What will make you a great match :

  • Bachelor's Degree in Business Administration, Management, Marketing or equivalent
  • Preferably a local of Manila and has market knowledge of the area assigned
  • Minimum of 2-3 years in sales or account management with demonstrated accomplishment of leading teams to consistently exceed targets and manage daily metrics
  • Strong leadership skills to ensure both short- and long-term business goals, objectives, and targets are met
  • Past sales experience in B2B, E-commerce, F&B, hotel and leisure, restaurant vendors, insurance, or pharmaceutical will be advantageous
  • Experience with Salesforce is preferred
  • Great Interpersonal and communication skills; Strong negotiation skills is a plus
  • Strong communication skills in English and Filipino
  • What We Offer :

  • We have a steep learning curve and because of that, not a day is boring here! This is a place for those looking for challenges, learning and fast growth.
  • You will experience the start-up environment in a stable global organization

  • When food marries tech -it’s just a promising industry
  • We have a vibrant and international team with diverse backgrounds
  • We recognize top performers, welcome our newbies, and share good food!
  • Competitive package, incentives, allowances, food perks, HMO, and more
  • Up for a challenge? Apply Now!

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