Customer Operations Analyst [PERMANENT]
GECO Asia
Taguig, Manila, Philippines
22h ago

At GECO Asia, we are a specialist Digital Transformation Consulting Company with cutting edge projects with industries like modern Financial Institutions, Automotive Companies, Banks, Government Agencies, specialist SMEs and leading Technology companies in Asia-Pacific.

We are seeking for experts who are interested in the following project positions :

Customer Operations Analyst PERMANENT

Duties and Responsibilities :

  • Be the voice of the customer by providing empathy and efficient customer care via real time chat to wallet app users around the world.
  • As part of your role, you will connect and educate customers on the proper uses of wallet app.

  • You will use your strong analytical skills to comprehend customer intentions and apply the most efficient way to resolve.
  • You are customer focused ensuring that you manage customer complaints efficiently and have experience dealing with external governance and regulatory bodies and orgs.
  • You will collaborate and engage with customers on Social Media escalations ensuring timely contact and resolution.
  • You are a strong communicator, initiating engagement with customers to proactively remediate their wallet app experience.
  • You will be a generous team player by providing real time messaging support to your colleagues and stakeholders across the business.
  • Be an advocate for workflow improvements by working cross functionally to ensure that any feedback / improvements in process are shared with stakeholders.
  • You are a mission driven individual who will carry and drive the wallet app care culture with your colleagues and within your team.
  • Be an advocate for workflow improvements by working cross functionally to ensure that any feedback / improvements in process are shared with stakeholders.
  • You are a mission driven individual who will carry and drive the app care culture with your colleagues and within your team.
  • Shifting Schedule support is required.
  • Requirements :

  • BA Degree / Diploma or equivalent experience required
  • 3+ years relevant experience in a customer care role
  • Experience in improving and creating solutions for customers
  • Proficiency with MS Office, and a good knowledge of databases
  • Experience in multitasking and managing competing priorities
  • Fluency in English, both verbally and in writing
  • PREFERRED QUALIFICATIONS :

  • Experience with multiple technologies e.g SQL
  • Experience in a fast-paced startup environment
  • Messaging / Chat background when dealing with customers
  • Fluency in a second language preferred
  • Operating in an online queue system
  • Experience in SOPs
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form