Performs outbound calls.

Responsible for building relationships with customers, whose account payments are overdue, assisting them with their situation and solving their problems to reach a positive conclusion.

Gaining customers' commitment to making payments on their overdue account and enabling them to have their accounts up to date

Capable of diligently responding to inquiries and other Payment, Billing and Collections concerns

Able to multitask and learn business specific updates immediately

Tracks individual performance and able to identify personal performance gap

Tracks scheduled call back and call all pending clients on a timely manner

Job requirements :

At least 6 months BPO experience, preferred but not required

Background in collections is required, BPO setting.

Experience in financial account is preferred but not required

Excellent English & Tagalog communication, comprehension and listening skills

Highly motivated and should be flexible in terms of working in different shifts

Ability to personally engage a contact and effectively get the message across

Must be goal oriented and driven to exceed expectations.

Willing to work in Mandaluyong (on-site)