IT Help Desk Support (Remote)
TechScribe
Makati, Philippines
2d ago
Job Description

We are looking for a capable IT person to support the operations of the company’s portable devices and cloud environment. The service desk coordinates the provision of IT support services for the company’s on and offshore operations and covers all business hours of its offices. The service desk also performs other auxiliary support functions for the company’s end-users. This is an internal IT support role.


FUNCTION:

  • Manages Office 365 Sharepoint online
  • Troubleshoot hardware complex problems and document technical procedures as necessary (through remote access)
  • Respond to system outages and maintenance needs
  • Resolves technical escalations and provides recommendations for performance improvements
  • Research and provision new systems to enhance the organization’s capabilities
  • Monitor systems performance and ensure availability and usability

Qualifications

 

TECHNICAL SKILLS:

  • Proven experience in Windows and Office 365 Administration, specifically SharePoint Online
  • Basic hardware (laptop) and troubleshooting experience 
  • Experience with Sophos
  • Experience with Intune and Azure Active Directory
  • Microsoft certification is an advantage but not a requirement


REQUIREMENTS:

  • A graduate of Computer Science, Information Technology, Computer Engineering or other related courses
  • At least 3 years of working experience as Windows Help Desk Support
  • Must be a team player and can work effectively with peers in resolving problems
  • Ability to work under pressure and meet hard deadlines
  • Must have excellent communication and analytical skills
  • Must be able to manage sensitive and confidential company information


Additional Information

 

Benefits and Pay:

  • Salary is Php30,00 (depends on experience)
  • 20 days paid annual leave (accrued)
  • 5 days of sick leave (accrued)
  • HMO with 2 dependents
  • SSS, HDMF, Philhealth, etc. (government mandated benefits)
  • 13-month pay
  • Daytime (Philippine) work hours
  • Observes major Philippine holidays
  • Christmas shutdown (NO work during Christmas week)
  • Full-time EMPLOYMENT
  • WORK FROM HOME

 

***Applicants must be LEGAL to work and currently residing in the Philippines***

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