The KYC (Know Your Customer) Signatory position is under the Regulatory Operations and will have primary role of maintaining high quality and compliant reviews of client cases.
The KYC Signatory will apply professional judgement in mitigating risks encountered on file processing by further analyzation and investigation of customer’s profile.
They will proactively manage own work allocation while meeting desired target on productivity, quality and efficiency. The KYC Signatory conducts peer quality reviews while also being open to receive feedback for their own process knowledge development.
The KYC Signatory is experienced in technical and professional feedback towards subordinates focusing on professional’s growth and career development.
Job Responsibilities :
Conducts quality reviews (4-eye checks) on end-to-end CDD reviews in relation to ING FEC, AML, FATCA and CRS standards
Analyses CDD files to ensure the risk associated with customers is in line with the KYC Policy
Provides constructive feedback to the team on the outcome of the Quality Control
Processes Client files in the relevant ING systems while adhering to the Workplace Instructions
Performs ad-hoc tasks with high diligence and ownership
Prepares reports relating to team quality scores and performs root cause analysis on common errors which can be used to determine process improvement initiatives
Align with 2LoD to ensure consistency across all business lines
Experience / Competencies :
Graduate of a Bachelor’s Degree or equivalent
Minimum 2 years work experience in KYC Operations, Regulatory Compliance
Strong analytical skills, able work well and make sound decisions based on Workplace Instructions
Proficient in Microsoft Office, similar programs and is able to quickly learn other systems when trained
Strong interpersonal and communication skills
Open to working in different shifts 
