National 3PL Collections Clerk
Old Dominion Freight Line
2d ago

External Posting)

Old Dominion Freight Line has an open position for a Collections Clerk in the Thomasville, NC area. The responsibilities of the Collections Agent position include calling on past due customers and advise customers on current payment policies.

Must have a desire to build relationships and communicate with our customers to ensure proper payments on a timely basis.

The goal of this role is to minimize the amount of past due payments, by building relationships and educating our customers on Old Dominions payment policies.


  • Make calls to past due customers for payment.
  • Must be comfortable cold calling or emailing approximately 80-150 accounts per day.
  • Ask questions relating to non-payment or slow payment.
  • Ensure proper billing addresses, linkages, and pricing.
  • Investigate customer disputes and facilitate correction.
  • Establish rapport with customer contacts.
  • Communicate customer needs to other departments.
  • Researches check applications and remittance.
  • Determines when to place in legal for collections.
  • Send aging documents, invoices and recaps as requested.
  • Handles incoming mail from the customers.
  • Take credit card payments.
  • Update spreadsheets on a daily basis.
  • Qualifications

  • High School Diploma or Equivalent preferred
  • Experience with AS400.
  • Must have experience with Outlook.
  • Good Telephone Etiquette
  • Proficient with Word, Excel, and 10 Key
  • Join the OD Family Today!

    As a Full Time member of our Family, you are eligible to receive :

  • Health, Dental & Vision Benefits
  • Short Term & Long Term Disability
  • Flex Spending Accounts
  • 401(k) retirement Plan
  • Wellness Program
  • Employee credit Union, Vacation & Holiday
  • Birthday Holiday who doesn’t love some extra attention on their Birthday?
  • Part Time Employees are eligible for some benefits until Full Time employment is available
  • Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and / or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and / or veteran status, or any other characteristic protected by applicable law(s).

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