Old Dominion Freight Line has an open position for a Collections Clerk in the Thomasville, NC area. The responsibilities of the Collections Agent position include calling on past due customers and advise customers on current payment policies.
Must have a desire to build relationships and communicate with our customers to ensure proper payments on a timely basis.
The goal of this role is to minimize the amount of past due payments, by building relationships and educating our customers on Old Dominions payment policies.
Make calls to past due customers for payment.
Must be comfortable cold calling or emailing approximately 80-150 accounts per day.
Ask questions relating to non-payment or slow payment.
Ensure proper billing addresses, linkages, and pricing.
Investigate customer disputes and facilitate correction.
Establish rapport with customer contacts.
Communicate customer needs to other departments.
Researches check applications and remittance.
Determines when to place in legal for collections.
Send aging documents, invoices and recaps as requested.
Handles incoming mail from the customers.
Take credit card payments.
Update spreadsheets on a daily basis.
High School Diploma or Equivalent preferred
Experience with AS400.
Must have experience with Outlook.
Good Telephone Etiquette
Proficient with Word, Excel, and 10 Key
Join the OD Family Today!
As a Full Time member of our Family, you are eligible to receive :
Health, Dental & Vision Benefits
Short Term & Long Term Disability
Flex Spending Accounts
401(k) retirement Plan
Employee credit Union, Vacation & Holiday
Birthday Holiday who doesn’t love some extra attention on their Birthday?
Part Time Employees are eligible for some benefits until Full Time employment is available
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and / or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and / or veteran status, or any other characteristic protected by applicable law(s).