Essential Functions / Core Responsibilities
Produce ad hoc reports, trending data, and respond to client inquiries
Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities
Coordinate the implementation of reporting processes
Develop new reports / graphs, production schedules, and additions / deletions from existing reports
Utilize new data sources for report development
Communicate with project managers to understand client report needs
Produce and verify daily electronic reports using reporting tools
Distribute reports to internal and external clients via e-mail and electronic feeds
Maintain existing reports as well as monthly and year-to-date summaries
Develop trending reports on a request basis
Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
Experience with call center business and computer support systems preferred
Knowledge of database technology, including Oracle or familiarity with SQL
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Demonstrated knowledge of reporting solutions
Demonstrated ability to advocate reporting solutions in support of customer business goals and strategies
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Self-starter, sense of urgency, and works well under pressure.
Strong attention to detail.
Sense of professionalism and ability to develop relationships.
Career Framework Role
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles.
Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.