Spa and Fitness Supervisor
Fairmont Hotels & Resorts
Raffles Makati & Fairmont Makati, Makati, Philippines
5d ago

Regular

SPA AND FITNESS SUPERVISOR

Job Purpose

The Spa andFitness Supervisor ensuresthe smooth and efficient operation of the spa and fitness receptions,reservations and hosting areas, ensuring peak Guest satisfaction, Employeemorale and training and efficient use of financial resources at all times.

Internally

  • Engineering Team
  • Housekeeping Team (Laundry)
  • Emergency Response Team
  • Sales & Marketing Team
  • Front Office
  • Talent and Culture Team
  • Externally

    In house guests of Raffles, Fairmont and RafflesResidences

  • Walk In spa guests
  • Fitness Center Members
  • Suppliers and contractors
  • Primary Responsibilities

    PROVIDES GUEST SERVICE EXPERIENCE THAT MEETS GUEST’S EXPECTATION

    Responsible for maintaining a Spa or Fitness-related licenseand Basic Life Support license.

    Mainly responsible for the Fitness facilities (gym, lockersand pools).

    Provide administrative support to spa and fitness departmentsas needed.

    Ensure smooth operation of reception, hosting andreservations.

  • Supervision of reception (hiring, procedures, accounting).
  • Provide tours, when needed.
  • Work with the Spa and Fitness Manager in the formulation ofplans for projects and other areas.

    Assist in the administration and implementation of stafftraining in all aspects of the Spa and Fitness operations.

  • Facility operations
  • Maintain inventory and stocking of all reception materials.
  • Administrative Duties

    Adhere to Spa Policy & StandardOperating Procedures Manual.

    Maintain inventory of supplies for theadministration of the spa facility.

    Conduct selection interviews for new hires asand when required.

    Conduct weekly / monthly reception departmentalcommunication meeting and to represent facility operations in weekly spadepartmental meetings.

    Health andSafety

    Follow and ensure that Colleagues adhere toall safety procedures and practices.

    Development of and adherence to receptiondepartment emergency procedures / safety manual.

    Ensure all departments adhere to all safetypractices of Willow Stream.

    FinancialResponsibilities

    Maintain the reception in peak condition atall times, while adhering to all aspects of the operations budget, includingpayroll.

    Prepare and present monthly budget reportsand to assist in the preparation of annual operational budget.

  • Control expenses and payroll.
  • Seekthe spa's ability to maximise revenues by analysing the day to day bookings,future bookings and co-ordinating schedules and services with co-

    spa Managers,Supervisors and Co-ordinators accordingly.

    ColleagueRelations

    Ensure reception department maintains a positive relationshipwith all departments in the spa and hotel.

    Responsible for all aspects of reception Colleagues i.e.hiring, recognition, progressive corrective action, training etc.

    Responsible for the efficient training of all receptionColleagues in all aspects of job tasks, and to assist in the training anddevelopment of new hires and current Personnel.

    Ensure Colleagues have a complete understanding of and adhereto the hotel's policy relating to safety.

    Responsible for all spa departments training in pertinentemergency procedures and ensuring that all departments are well versed infacility operations (cross training).

    Ensure all Colleagues adhere to all hotel standards as statedin the employee handbook.

    Conduct reception department performance appraisals in atimely manner.

    Ensure efficient communication between all departments asrelating to the operation of the reception department.

    Guest Service

    Ensure the facility is in peak condition atall times (operations and cleanliness).

    Ensure Guest / Member satisfaction at alltimes by ensuring that safety and service is always the spa's first priority.

    Other Responsibilities

  • To attend promotional functions as appropriate.
  • Handle special assignments.
  • Co-ordinate sales activities when needed.
  • Act as a liaison between spa and internal and externalcontacts.

    Main Complexity / Critical issues in the Job

  • Contraindications in treatment suggestion
  • Reservations and cashiering issues
  • Guest emergencies in the area
  • Knowledge and Experience

    University or College degree in related field.

    Hospitality / Business Diploma / Degree an asset

    Basic Accounting

    Computer literacy in Microsoft Office, Word, Excel.

    Safety oriented First Aid.

    CPR - Basic Rescuer.

    Excellent communication skills, both written and spoken.

    Current or previous experience as assistant manager / supervisor in a similar operation.

    Comprehensive knowledge in Spa operations and is a licensed massage therapist, physical therapist or of a similar capacity

    Knowledge of Opera or Property Manager, Word, Excel, and Windows XP.

    Excellent written and verbal interpersonal and communication skills

    Competencies

    Guest focused with a passion for service and standards excellence

    Must be able to work well under pressure in a fast paced and constantly changing environment.

    Proven ability to effectively lead, motivate and develop team members

    Strong guest service orientation and training skills background required.

    Ability to work independently and prioritize responsibilities

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