SPA AND FITNESS SUPERVISOR
The Spa andFitness Supervisor ensuresthe smooth and efficient operation of the spa and fitness receptions,reservations and hosting areas, ensuring peak Guest satisfaction, Employeemorale and training and efficient use of financial resources at all times.
In house guests of Raffles, Fairmont and RafflesResidences
PROVIDES GUEST SERVICE EXPERIENCE THAT MEETS GUEST’S EXPECTATION
Responsible for maintaining a Spa or Fitness-related licenseand Basic Life Support license.
Mainly responsible for the Fitness facilities (gym, lockersand pools).
Provide administrative support to spa and fitness departmentsas needed.
Ensure smooth operation of reception, hosting andreservations.
Work with the Spa and Fitness Manager in the formulation ofplans for projects and other areas.
Assist in the administration and implementation of stafftraining in all aspects of the Spa and Fitness operations.
Adhere to Spa Policy & StandardOperating Procedures Manual.
Maintain inventory of supplies for theadministration of the spa facility.
Conduct selection interviews for new hires asand when required.
Conduct weekly / monthly reception departmentalcommunication meeting and to represent facility operations in weekly spadepartmental meetings.
Follow and ensure that Colleagues adhere toall safety procedures and practices.
Development of and adherence to receptiondepartment emergency procedures / safety manual.
Ensure all departments adhere to all safetypractices of Willow Stream.
Maintain the reception in peak condition atall times, while adhering to all aspects of the operations budget, includingpayroll.
Prepare and present monthly budget reportsand to assist in the preparation of annual operational budget.
Seekthe spa's ability to maximise revenues by analysing the day to day bookings,future bookings and co-ordinating schedules and services with co-
spa Managers,Supervisors and Co-ordinators accordingly.
Ensure reception department maintains a positive relationshipwith all departments in the spa and hotel.
Responsible for all aspects of reception Colleagues i.e.hiring, recognition, progressive corrective action, training etc.
Responsible for the efficient training of all receptionColleagues in all aspects of job tasks, and to assist in the training anddevelopment of new hires and current Personnel.
Ensure Colleagues have a complete understanding of and adhereto the hotel's policy relating to safety.
Responsible for all spa departments training in pertinentemergency procedures and ensuring that all departments are well versed infacility operations (cross training).
Ensure all Colleagues adhere to all hotel standards as statedin the employee handbook.
Conduct reception department performance appraisals in atimely manner.
Ensure efficient communication between all departments asrelating to the operation of the reception department.
Ensure the facility is in peak condition atall times (operations and cleanliness).
Ensure Guest / Member satisfaction at alltimes by ensuring that safety and service is always the spa's first priority.
Act as a liaison between spa and internal and externalcontacts.
Main Complexity / Critical issues in the Job
Knowledge and Experience
University or College degree in related field.
Hospitality / Business Diploma / Degree an asset
Computer literacy in Microsoft Office, Word, Excel.
Safety oriented First Aid.
CPR - Basic Rescuer.
Excellent communication skills, both written and spoken.
Current or previous experience as assistant manager / supervisor in a similar operation.
Comprehensive knowledge in Spa operations and is a licensed massage therapist, physical therapist or of a similar capacity
Knowledge of Opera or Property Manager, Word, Excel, and Windows XP.
Excellent written and verbal interpersonal and communication skills
Guest focused with a passion for service and standards excellence
Must be able to work well under pressure in a fast paced and constantly changing environment.
Proven ability to effectively lead, motivate and develop team members
Strong guest service orientation and training skills background required.
Ability to work independently and prioritize responsibilities