Quality Assurance Analyst (Call Monitoring)
Wells Fargo
Manila, National Capital Region, Philippines
6d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines

enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.


Quality Assurance Analyst 1 is responsible in reviewing programs, processes, claims, documentation, and / or files to ensure compliance with internal company requirements and / or government regulations.


  • Evaluating in-process, closed, cancelled credit applications, insurance claims, accounts, systems and / or files to ensure company standards are met;
  • Ensuring corrective action on exceptions and problems;
  • Providing guidance to lenders and other staff regarding documentation and underwriting requirements;
  • Ensuring required data is input to appropriate system for tracking and recording;
  • Performing ongoing file reviews and generating reports summarizing results

  • Identifying risks and problem areas and recommend standards, policies, and procedures to improve performance;
  • Designing and conduct training programs

    Market Skills and Certifications


    Bachelor's degree Graduate

    At least 2 years of quality assurance experience in BPO setting (call monitoring, case management and reporting)

    Very good written and verbal communication skills

    Amenable to work on shifting and night schedules

    Amenable to work in McKinley Hill, Taguig

    Benefits overview

    Competitive Compensation (Global In-House Company / Global Capability Center)

    15% night differential pay

    Annual Performance Appraisal (Merit-based compensation or Pay-for-performance)

    Early Retirement Plan

    Medical coverage plus free dependent on first day of employment (preexisting condition covered)

    Life insurance

    Paid time-off and sick leave with option to cash-out or carry over unused paid time-off

    Tuition Fee Reimbursement Program

    Wellness Programs

    In-house fitness center with personal trainer

    Shuttle service to and from key point areas

    Free parking space and provision for bike racks

    State-of-the art-building facilities Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, sleeping quarters, shower rooms, onsite food options like Seattle's Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more.

    We offer our team members a unique opportunity to learn about our culture, how our different lines of business collaborate with one another to deliver solutions for our customers and more.

    Working side by side with our team members and leaders, we will provide you with support and guidance throughout your journey with us.

    Learning is a part of the everyday experience at Wells Fargo and we will empower you to unlock your potential. We only succeed when you succeed.

    We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.

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