Technical Virtual Assistant (Service Desk)
Eastvantage Business Solutions Inc.
Taguig, PH
5d ago
source : Bossjob
  • Provide first level support for internal stakeholders on system updates and service requests using basic technical knowledge
  • Assist in assuming initial ownership for the coordination, investigation
  • Ensure proper documentation for all problems, incidents, and requests
  • Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services
  • Demonstrate a good understanding of the customer's business needs and applying them to the management of system events & incidents
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Work with other teams to ensure the coordinated management of incidents
  • A candidate must have a Bachelor's degree preferably in Information Technology.
  • Minimum of 2 years relevant experience in Service desk and infrastructure management.
  • Excellent verbal and written communication skills.
  • Willingness to learn new technologies.
  • Willingness to work on a shifting schedule
  • Skills :

  • Technical expertise
  • Problem-resolving abilities
  • Written and Communication skills
  • Team partnership
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