Reservations Coordinator
Fairmont Hotels & Resorts
Makati, Philippines
9d ago

Reservations Coordinator

At Raffles and Fairmont Makati, our Sales professionals are ambassadors of engaging service and authentically local experiences in places of unrivalled presence.

As a Reservations Coordinator, showcase your outstanding interpersonal skills, where you will provide organizational and administrative support to the Reservations team and memorable service to your guests.

Property Overview :

This magnificent complex boasts a 30-storey new construction and two luxury International Hotel brands at one desired address! Raffles Makati and Fairmont Makati consists of 32 Raffles Suites located atop 280 Fairmont Hotel rooms, 237 Raffles Residences and is situated in what is considered the finest location in Manila -

downtown Makati. The complex, is located directly across from the Greenbelt Shopping Center and in a neighborhood famous for nightlife, dining options and world-class shopping.

Summary of Responsibilities :

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Ensures knowledge of all current rate offers for the three properties.
  • Answers calls within three (3) rings
  • Ensure prompt and courteous service is extended to both internal and external customers
  • Maintain a positive relationship with all guests, vendors, and colleagues.
  • Assists with the printing, preparation, and dissemination of required daily, weekly and monthly reports.
  • Provide all administration duties for the Reservations office
  • Maintains an efficient filing system of all guest correspondence, and relevant Reservations documents e.g. Online Agent contracts, Departmental Policies and Procedures, Commission Reports, ACD Reports, etc
  • Keeps the Reservations Manager and Director of Revenue informed of any pertinent feedback / information received regarding clients and the market.
  • Attends meetings and training programs as required.
  • Maintains cleanliness and orderliness in the work area.
  • Comply with hotel and department policies and procedures at all times.
  • Carry out other duties as and when assigned by the Management of the Hotel and department.
  • Qualifications :

  • University / College degree in a related discipline an asset
  • Previous Reservations experience preferred
  • Excellent communication skills, both written and verbal required
  • Educational and work testimonial required
  • Computer literate in Microsoft Window applications and Opera PMS
  • Presentable, well groomed with leadership quality.
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure and independently in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visa Requirements : Open to Filipino National Only. The hotel is unable to support / process work visa application.

    ABOUT OUR COMPANY

    At Raffles and Fairmont Makati we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts.

    Our teams around the globe endeavour to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities.

    Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real.

    An exciting future awaits!

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