RFS Focal
IBM
Quezon City, Philippines
8d ago

Client interface for RFS Governance & chairs appropriate RFS meetings

Maintains account contract knowledge & assists in RFS negotiation

Provides work direction & prioritization for Global Delivery Center

Complex Proposal Development, RFP, RFI, & Pricing, as needed

Responsible for RFS Audit Compliancy & Interface for Business Controls

Customer Satisfaction (Internal & External)

Mitigation of issues & risks in direct relationship for the RFS (not implementation)

Performs PBA (Quality Assurance Reviews) currently US only

Responsible for continuous process improvement

Responsible for updating RFS procedures, tool, & education for Client / account team

Implements IBM & Shared Services strategic initiatives

Responsible for E2E RFS process & relationships (excludes oversight for implementation)

Assists in driving consistency & standards across Sectors & accounts

Incorporates new standard requests based on customer trending / repeatable requests

Provides input to base growth planning / forecasting

Accounts may have a level of this support being performed by the Dubuque, Rochester, or Manila Delivery Centers.

Skills Requirement : Proposal Writing

Proposal Writing

Problem Analysis / Resolution

General Business Knowledge

Cross Team Coordination / Leadership

Time Management

General Project Management / Business Management

Understanding of RFS Management Tool & Practices

Audit Readiness

Effective Communication (oral & written)

Proposal Writing

Problem Analysis / Resolution

General Business Knowledge

Cross Team Coordination / Leadership

Time Management

General Project Management / Business Management

Understanding of RFS Management Tool & Practices

Audit Readiness

Effective Communication (oral & written)

Group ID : Transformation and Operations

Country : Philippines

Job Family : Not Applicable

Type : Full-Time

Experience : Mid-Senior Level

Category : Other

Reference ID : 88483BR-PH-Quezon City

Date Posted : 03 / 14 / 2017

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