Production Support Analyst
American International Group, Inc.
Makati City
3d ago

Functional Area :

IT - Information TechnologyEstimated Travel Percentage (%) : Up to 25%Relocation Provided : NoAIG Shared Services Corporation

  • Provide first line of investigation, diagnosis, validation and triage of production issues to reduce
  • impact time.

    o Escalate as needed to Tier II (Travel Guard IT and / or AIG Infrastructure teams)

    o Issue outage notifications, open internal trouble tickets as required

  • Monitor scheduled jobs and other scheduled tasks to ensure proper execution and resolution of
  • issues for failed jobs

  • Execution and maintenance of PSUPP storyboards to ensure proper application response
  • Assist with any necessary testing following planned or unplanned change / maintenance work
  • Perform shift turnover and notify team members of major events and unresolved issues
  • Responsible for making suggestions and improvements to the existing monitoring processes
  • o Develop monitoring dashboards and reports o Development and deployment of monitoring

    templates and scripts

    o Design / develop / manage scripts and utilities to support monitoring requirements

    o Develop and maintain PSUPP Monitoring policies, procedures and tools

  • Assist customers during PSUPP Support team off hours (weekends and holidays)
  • Create knowledge base articles to improve handling and resolution time of incidents
  • Maintain a shift log of activities and events that occurred during the shift
  • Job Requirement :

  • Has at least 4 years of production support experience
  • Has experience doing application and infrastructure support
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives

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