About the role
This primary responsibility of this role is to handle Tier I clients' enquiries / escalations and deliver excellent customer service to achieve maximum customer satisfaction.
The role will be responsible for maintaining quality and compliance with ANZ & regulatory requirements. It takes ownership and initiative to investigate a query / issue by collaborating with internal departments and ensuring customer query resolution through a relationship-
based service approach. To be able to demonstrates capability for identifying and resolving customers’ problems / issues.
The role will also be required to support achievement of overall business objective of revenue growth through revenue retention / term deposits, consistently high service delivery, and increase clients' usage of self-serve solutions.
Role Location : 12F Solaris One Bldg., Dela Rosa St., Makati City
Shuttle Services provided for staff with pick up points in Cubao & Makati
Shift Schedule : Morning shift (9 : 00 am 6 : 00 pm)
To be successful in this role, you will ideally bring the following :