Client Services Officer
OnePath
Philippines
7d ago

Description

  • Contribute to the growth of the business
  • Opportunity to work in a fast paced, performance driven environment
  • Highly engaged culture aiming to support your development
  • About the role

    This primary responsibility of this role is to handle Tier I clients' enquiries / escalations and deliver excellent customer service to achieve maximum customer satisfaction.

    The role will be responsible for maintaining quality and compliance with ANZ & regulatory requirements. It takes ownership and initiative to investigate a query / issue by collaborating with internal departments and ensuring customer query resolution through a relationship-

    based service approach. To be able to demonstrates capability for identifying and resolving customers’ problems / issues.

    The role will also be required to support achievement of overall business objective of revenue growth through revenue retention / term deposits, consistently high service delivery, and increase clients' usage of self-serve solutions.

    Role Location : 12F Solaris One Bldg., Dela Rosa St., Makati City

    Shuttle Services provided for staff with pick up points in Cubao & Makati

    Shift Schedule : Morning shift (9 : 00 am 6 : 00 pm)

    About You

    To be successful in this role, you will ideally bring the following :

  • Excellent customer communication skills with prior customer service experience of atleast 5-6 years
  • Transaction Banking SME for Cash or Trade products.
  • Bi-lingual / Tri-lingual language (English / Mandarin / Cantonese) capability
  • Strong customer service orientation
  • Advanced understanding of telephony technology usage to support officers
  • Financial service experience optional
  • Apply
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