Analyst, Operations
Concentrix Corporation
Quezon City, NCR,PH
8d ago

Job Description :

Thesuccessful candidate will provide support to identified team members inensuring business goals and objectives are met.

Roles &Responsibilities

  • Providefloor support, learning sessions, coaching & feedback to agents (SubjectMatter Expert).
  • Assistsin driving metrics of the team
  • Monitorclosure of service levels regularly.
  • Ensureprompt escalations to Team Captain.
  • Superviseteam in the absence of the Team Captain.
  • Monitorperformance and quality scores of team.
  • Takeproduction calls as well as escalated calls.
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