Call Center Agent
GDV STACKph
Manila, Philippines
1m ago

We are looking for a personable, experienced telesales professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients.

You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.

Perks

  • P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
  • P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)
  • Career Growth & Development : Acquire growth through various trainings other than account specific (Lean six sigma / Black belt training) and move up the ladder through IJPs and promotion opportunities.
  • The Role

    You will be responsible for :

  • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
  • Ensuring all standards and procedures are followed and maintained.
  • Answering queries and resolving issue relating to usage of standard applications and IT services.
  • Providing monthly help desk reports.
  • Understand the clients' requirements to develop proposals and suggest solutions to help them meet their business objectives.
  • Determining project requirements and goals, defining the scope of the engagement and planning timelines.
  • Working closely with technical teams to ensure towards smooth delivery of solutions.
  • Working in a team of consultants and on various consulting engagements.
  • Ideal Profile

  • You possess a Degree / Diploma in Computer Science, Engineering or related field.
  • You have at least 1 year experience, ideally within a Helpdesk / Technical Support or IT Consulting role.
  • You have excellent communication and interpersonal skills.
  • You have excellent written and verbal communication skills.
  • You are a strong team player who can manage multiple stakeholders
  • You are a strong mentor and coach who builds high performing teams
  • You are a strong networker & relationship builder
  • What's on Offer?

  • Work with Us
  • We Are Urgent Hiring
  • Fast Process
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