Technical Support Agent for tenured and newbies
Aspire Global Solutions
Mandaluyong City, Philippines, Philippines
2d ago
source : Dream Career Builder
  • Complementing customers’ needs to Clients’ systems and services
  • Using settlement and influencing tools to recover from arguments and secure the customers’ buy-in
  • Corresponding suitable related information to internal and external customers and spreading understanding with colleagues
  • Adhering to agreed upon proceedings, achieving expected work principles, targets and objectivesF
  • Deliver high quality support and walk through for US Members.
  • Provide first-rate info and case agreement in respect to plan coverage and accounts
  • Documentation adjustments and monitoring of customer's accounts
  • Adhere to proposed models by customer in managing customers.
  • Answer individual problems, as well as talk to individuals to obtain full understanding of what information are being inquired.
  • Document all message or calls in terms of inquires
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