Technical Support Representative
TPG Telecom
Pasig, Philippines
3d ago
source : Bossjob

DAYSHIFT! Enjoy work / life balance with no graveyard shift.Competitive salary package of up to PHP 25,000 including allowances + healthcare + incentivesOrtigas location close to Robinsons Galleria, Mega Mall, EDSA and Shaw BlvdTwo consecutive rest days guaranteedCareer growth and promotion opportunities within our strong and expanding companySecure employment in-house BPO in Manila for 14 years, no payroll delays, no account pull-outsFantastic and friendly team culture where we value our people and celebrate our successesSupport our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, wifi and speedResolve technical queries via telephoneDiagnose and escalate faultsProvide excellent customer service6 months BPO experienceBachelor’s / College degree in an IT Computer, Electronics, or Telecommunications field.

We also consider fresh graduates without BPO experience with a 4 year course - we provide full trainingExcellent customer service attitudeExcellent verbal and written English communication skillsFriendly, positive manner and great at establishing rapport with customersExperience with modem router configuration, wifi setup and troubleshooting is desiredExperience with a telecommunications / IT account supporting copper, cable or fibre internet technologies is an advantage

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