Mandarin Fraud Investigator | WORK FROM HOME
J-K Network Services
Pasay, PH
3d ago
source : Bossjob

Position : Mandarin Fraud Investigator

Type of job : Back Office Job

Location : Pasay City

Schedule : Dayshift and Mid shift (2 days off)

Industry : Shared Services

Salary : P80,000- P100,000 Gross Monthly

Work setup : Temporary work from home (While Pandemic)

REQUIREMENTS :

  • Bachelor's / College Degree graduates ; Open for Undergrad
  • Fluency in Mandarin and English (both written and spoken) with an ability to compose grammatically correct, concise, and accurate written responses
  • Open to candidates with no work experience
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
  • Excellent problem-solving skills.
  • With working experience in a related field is an advantage.
  • Job Description

  • Investigate suspicious activity and behavior that could pose a risk to customers, or merchants.
  • Communicate with buyers, merchants, and other external and internal customers to make informed decisions about risk.
  • Maintain site quality by enforcing policy and guidelines.
  • Take appropriate action based on established procedures and document those actions.
  • Participate in other special projects / assignments and Partner with appropriate business teams as necessary.
  • Achieve weekly productivity and quality standards for investigations
  • Communicate effectively via email and / or telephone with our customer base - buyers, merchants and internal customers.
  • Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
  • RECRUITMENT PROCESS :

  • Mandarin Assessment
  • Initial Interview with HR
  • Online Interview with Hiring Manager and Client
  • Language Assessment
  • REQUIREMENTS :

  • Bachelor's / College Degree graduates ; Open for Undergrad
  • Fluency in Mandarin and English (both written and spoken) with an ability to compose grammatically correct, concise, and accurate written responses
  • Open to candidates with no work experience
  • Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
  • Excellent problem-solving skills.
  • With working experience in a related field is an advantage.
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