Manager in Training - Ultimate Leader Program
Dorchester Collection
Angeles
5d ago

Hotel

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture : Passion -

Personality - Respect - Working Together - Creativity

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Job Title

Manager in Training - Ultimate Leader Program

Position Overview

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it.

It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation.

Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

As an employee, you are expected to provide our guests with a bespoke and memorable experience measured to the highest standards of quality and service delivery.

Additionally the execution of your position will be in accordance to our company policies, standards and procedures.

Our company values are the fundamental spirit on how we reach our goals. As an ambassador of Dorchester Collection you will be entrusted with our values and expected to further enrich our We Care culture :

Passion - Personality - Respect - Working Together - Creativity

Ultimate Leaders Program Overview and Policy

Vision

  • To develop highly skilled supervisors and assistant managers who have the talent to lead and motivate a team to deliver the ultimate guest experience;
  • to add to our internal talent pipeline of leaders to support the current and future growth of Dorchester Collection via our key school partnerships across the globe.

    Objective

    To provide a personalized learning process that will provide you with a platform to continuously build on your unique talents, develop new skills and have the ultimate experience in our iconic hotels in iconic places.

    This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

    Essential Functions & Physical Requirements

    The primary function of the Ultimate Leader Program is to assume the following job responsibilities : The objective of this role is to deliver the highest quality service.

    To continually promote and sell the hotel amenities and services at every opportunity by enlivening our Vision, Values & Mission.

    Provide quality service to ensure positive results reflected in, AAA, Forbes standard results and guest comment cards.

    Individual needs to have a professional appearance and warm, accommodating confident, enthusiastic, motivating personality and abide by the principles, goals and policies in the Hotel Bel-

    Air Pledge. Due to the nature of the hospitality industry, employees are required to work varying schedules, including holidays, to accommodate the business and demands of the hotel.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ESSENTIAL FUNCTIONS

  • Comprehension of structure, roles and responsibilities within the departments the participant is leading
  • Knowledge and understanding of departmental operating standards and daily operational requirements
  • Demonstrated competency in creating departmental schedules, managing payroll reporting and forecasting
  • Understand Company performance management procedures and how to apply these effectively in the hotel including :
  • Participation in an employee disciplinary discussion
  • Ability to effectively conduct employee YOUR FUTURE - PDP’s
  • Participation in performance management

  • Demonstrate effective ability with interviewing and selection of candidates
  • Co-ordinate and lead monthly departmental communication meetings
  • Comprehension and demonstrated understanding of department budget, expenses, forecasting, and month end financials
  • Understanding of department purchasing and inventory controls
  • PHYSICAL REQUIREMENTS :

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to talk, and hear.

    The employee frequently is required to walk and stand for up to 8 hours.

    Ability to bend, stoop, crouch, use hand, finger and wrist dexterity.

    The employee must regularly lift and / or move up to 50 pounds.

    Prolonged walking, standing and bending, manual dexterity to access the computer via computer keyboard and operate office equipment, work indoors, with occasional cold or warm temperatures, being exposed to such environmental conditions

    Ability to remain seated before a computer monitor for extended periods of time.

    Must be able to communicate effectively in English, in both written and oral forms.

    Qualifications and Desirables

    QUALIFICATIONS & PROGRAM REQUIREMENTS :

    The Ultimate Leaders Program must include a minimum of two rotations with the Program ranging between 12-18 months in the Food & Beverage and Rooms divisions

  • Current Authorization to work in the United States on a full-time basis
  • Must be at least 21 years of age prior to the program start date
  • Work a minimum of 40 hours per week
  • Provide own housing and transportation to and from work
  • Must possess intermediate knowledge of the following computer software programs : Word, Excel, PowerPoint and Outlook
  • Ability to deliver exceptional guest service and work independently
  • Possess effective decision-making and listening abilities with strong judgment skills.
  • Excellent organizational skills to function reasonably under time constraints and within established deadlines
  • Possess attention to detail, ability to maintain confidentiality of sensitive information, and establish and maintain an effective professional working relationship with employees
  • Maintain a professional, neat and well-groomed appearance, adhering to the hotel
  • Personal Appearance standards for uniformed / non-uniformed employees.
  • Work varied shifts, including weekends and holidays
  • Demonstrated analytical ability with strong communication skills
  • Project orientation and ability to handle simultaneous functions
  • Proven effectiveness working in a demanding, entrepreneurial environment.
  • Foreign language skills.
  • Deliverable-focused, strong work ethic, self-motivated
  • Benefit Package

    Our global success is dependent on everyone who is a part of our team. Our belief is that everyone who works here should share the rewards.

    For this role this will mean the following benefit package.

  • Medical Benefits
  • Sick Time
  • Complimentary Accommodations
  • EOE : All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

    We are an equal opportunity employer with a commitment to diversity.

    ADA : The employer will make reasonable accommodations in compliance with the Americans with Disability Act.

    Location

    701 Stone Canyon Road 90077 Los Angeles

    English (Fluent)

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