After Sales Specialist
Makati, Metro Manila, Philippines
4d ago
source : Kalibrr, Inc.

Job Description

  • Facilitate and perform service repairs on electronics, and additional end-user products for retail and business customers.
  • Diagnose problems, assess the extent of the problem, determine warranty coverage, and make decisions to repair the product and / or replace parts.

  • Responsible for meeting customer satisfaction measurements, minimizing average on-site response time, keeping open and accurate communication regarding parts service delays, respecting customers, being polite and knowledgeable while having a positive attitude to go above and beyond what’s required.
  • Provide technical advice training and assistance to customers on the operation of products. Maintain service records including equipment worked on and daily travel logs.
  • Coordinate with management to determine deadlines for the assigned tasks.
  • Ensure that all repairs meet or exceed SMARTFUTURE TECH. INC. quality standards
  • Understand drawings, technical manuals and instructions for performing system installation activities.
  • Maintain inventory control of electronic components and tools.
  • Keep track of all devices and inventory while safeguarding all RMA stock
  • Report completed and ongoing tasks to Supervisor on daily basis.
  • Maintain the cleanliness and professional appearance of the store
  • Minimum Qualifications

  • Experience repairing general electronics, Smartphone, laptops, and the likes
  • Technical degree or certification in Electronics or TESDA Consumer Electronics Servicing NC II Certificate
  • Previous experience working at a retail electronics store
  • Apple Certified Macintosh Technician (ACMT) preferred, but not required
  • Outstanding customer service skills
  • Excellent technical, problem solving, and analytical skills
  • Proficient in Microsoft Office
  • Work well in team environment
  • Ability to work flexible hours, including weekends and holidays
  • At least High school graduate

  • Basic salary PLUS commission, PLUS bonuses, and Incentives
  • Can be Regularized after 3 months depends on the performance.
  • 19days leave (5SIL+7VL+7SL)
  • Apply
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