A Respondent Support Representative is responsible for providing quality and timely support to members of our online survey panels.
This is done by collaborating with several operational teams, to ensure panelist concerns and negative experiences are addressed and receive an appropriate solution.
Respondent Support Representatives are not only responsible for answering incoming calls, voicemails, emails, and social media posts, comments, and messages from our online panel members, but are also expected to track and report on panel member satisfaction and attrition trends.
They are accountable for responding to panelist questions and complaints, troubleshooting errors, providing correct information and appropriate solutions to problems while upholding the company's standard of quality assurance.
Furthermore, Respondent Support Representatives will need to understand how to correctly utilize multiple helpdesk platforms and applications in order to not only respond to panelist questions and complaints, but also manage projects successfully.
Main Job Tasks and Responsibilities
Education and Experience