Application Support Engineer
MSCI
Manila, Philippines
1d ago

Position Overview

The candidate be a key member of a new regional team responsible for the availability and performance of our mission critical Investment Risk and Performance Systems used by many of the world’s central banks, leading financial institutions, hedge funds, and corporations.

The candidate will practice and develop a strong multi-disciplinary technical background, you will manage the release and deployment process, environment configuration, capacity management, production support and problem management in a global team of support engineers.

You will liaise with application developers, business leaders and product owners providing feedback and recommendations on application architecture and operations, participate in projects evaluating new technologies, cloud migrations, product pilots and more.

Following the DevOps movement the team is dedicated to achieve full automation.

Scope of Responsibility

Deploy and provide application support for industry leading financial analytics applications hosted across multiple data centres running on both Windows and Unix / Linux platforms.

Provide root cause analysis as required to internal stakeholders

Interact with internal development, infrastructure and QA teams to solve issues and complex problems

Identify areas for automation and innovation in technology, process and operations

Actively identify incidents and as necessary manage the incident resolution process to provide service recovery and manage client communications and expectations in respect to incident resolution

Identify opportunities for optimizing system performance through changes in configuration or suggestions for development.

Liaise with application developers, business leaders and product owners providing feedback and recommendations on application architecture and operations

Participate in projects evaluating new technologies, cloud migrations, product pilots and more.

Weekend on-call shift required on a rotational basis

Specific Knowledge / Skills

1+ years’ experience in release management / system administration or other similar technical field.

Good working knowledge of Unix / Linux Administration. (Windows is a plus)

  • Strong Scripting skills. (Bash)
  • Database experience a plus Oracle / MSSQL skills.

  • Proven Network / Application troubleshooting
  • Apache / Tomcat / Web Services / JMS experience is a plus.

    Software management / development experience is a plus (Java, XML preferred)

  • Fluent English.
  • Experience working in a global, remotely distributed team.

    Strong problem-solving / troubleshooting and analytical skills required.

    Ability to self-manage and work independently and within a team.

    Excellent written and oral communication skills.

  • Experience or interest in Finance a plus.
  • Amenable to work on an early morning shift (4am-1pm MNL time)

    Desired Experience

    Production application support.

    Desired Qualifications

    Bachelor's degree in computer science, engineering or other similar concentration or equivalent experience.

    Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.

    To all recruitment agencies : MSCI does not accept unsolicited CVs / Resumes. Please do not forward CVs / Resumes to any MSCI employee, location or website.

    MSCI is not responsible for any fees related to unsolicited CVs / Resumes.

    MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership / union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy / maternity leave), veteran status, or any other characteristic protected by law.

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