IT People Leader (Japan Support)
Quezon City, PH
3d ago

Job Description

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role.

We reserve the right to change duties or assign additional duties at any time with or without notice.

People Leader Role : Yes

Key Accountabilities :

Individual Accountabilities :

  • Role will include as the Primary Japan Security Focal which includes monitoring messages directed to the GAM Japan Support Team until an official role can be delegated to the team
  • Interim support analyst for cases of assistance needed due to support analyst attrition
  • Effectively partner with the Senior IT People Leader / IS Operations Manager to formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.
  • Facilitation on Incident Management
  • Ensure team documentations (SLA, SOP, Operational Management, etc.) are up to date and meets the standard set by the company
  • Responsible for executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements
  • Facilitation and problem solving
  • Leadership and coaching skills to build High Performing teams
  • Works with teams to drive issue resolution
  • Regional variations : resource management, recruiting, hiring, workforce planning, contractor engagement, etc.
  • Coordinates across stakeholders to resolve moderately complex issues
  • Executes on resource planning, assists with management activities
  • Coaches teams as needed
  • Positive impact to assigned team
  • Contributes to the success of a team
  • Enables team to operate well and deliver outcomes
  • Is accountable for working across teams and across groups to streamline processes and resolve issues
  • Provides coaching for analyst to increase engagement and drive productivity
  • Resource manages project and program resource needs sourcing talent from internal, external and contractors as needed
  • Coordinates vendor onboarding as needed to support the teams
  • Provides team lead and team coaching as required and works across teams to allocate resources for best outcome
  • Collaborates across teams and leaders to drive project outcomes
  • Specifies and effectively communicates desired outcomes for current and future projects
  • Supports career development activities
  • Support / Drive diversity and inclusion in the team
  • Be a supporter / enabler in new ways of working including Agile methodology and ITIL v4 practices as appropriate
  • Support / Create environment for continuous learning to cater team’s agility for current and future needs
  • Any additional responsibilities or functions that will be provided by the Enterprise Technology & Services Function and or MBPS Management Team as deemed necessary in the course of the business operations.

    Job Requirements :

  • Fluent in Nihongo and proficient in Kanji
  • 1 year experience in IT Security Administration is a plus
  • Demonstrates understanding of how technology supports Manulife's strategy
  • Strong detail orientation
  • Good interpersonal skills
  • Good conflict resolution skills
  • Able to work across teams to drive best outcomes
  • Solution focused
  • Good working knowledge of internal processes
  • Able to work across Project Management and Resource Management to multiple demands within specific focus
  • Basic Intake and demand planning
  • Straightforward tasks completed to an acceptable standard
  • Understands informal structure, company culture, cooperation & information sharing within the company
  • Understands internal processes and how to manage to outcomes
  • Awareness of IT trends and strategies
  • Analytical, ability to think strategically and creatively
  • Strong collaborator
  • Facilitates workshops and collaboration sessions as required
  • Constantly learns from both success and failure
  • Good organizational and problem-solving abilities that enable you to manage through creative abrasion
  • Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
  • Willing to work overtime and on weekend if needed
  • Decision Authorities :

  • Able to achieve outcomes using own judgement
  • Operates autonomously to drive leadership outcomes
  • Recruits and hires talent to support teams
  • Able to adapt to changing scope and priorities
  • Able to problem solve quickly with minimal escalation
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