HR Business Partner
telus international
Ortigas Center
5d ago

Description and Requirements

Position Summary :

  • Provides general assistance and support to specific CBHRS areas in addressing day-to-day concerns of team members. Supports department programs, initiatives and projects by providing required reports or analysis.
  • Ensures department policies and procedures are adhered to. May be required to supervise day-to-day deliverables and activities of team members at Associate level.

    Functional Responsibilities :

  • Prepares regular and ad hoc reports (headcount, attrition, compensation, etc) based on accurate employment data.
  • Acts as point of contact for both internal and external data requests, verification and reports using employee data.
  • Maintains accurate team member data in the employee database based on official documents (government records, forms), status change forms, and other official sources of team member information.
  • Maintains setup values in HR database to align with organizational changes / needs.

  • Conducts end-user training / orientations on processes and procedures related to HRIS tools.
  • Ensures team delivery of services in accordance with agreed service levels (e.g. time, quality and costs) and according to established standards and procedures on a day-to-day basis, closely coordinating with POC’s on each team member’s current employment status e.
  • g. LOA, Movement, Suspension, Separation and Termination.

  • May be responsible for maintaining policy / procedural documents and any improvements to processes to improve team efficiency and adherence to service levels
  • Required Experience, Education, Skills & Competencies :

  • Bachelor’s Degree Holder in any field
  • Three (3) to Four (4) years HR related professional experience. Work experience preferably within the call center, customer service, or any labor-intensive industry
  • Strong relevant experience, or combination of education and work experience
  • Very good verbal and written communication skills
  • Experience in analyzing data
  • Highly competent in MS Excel, PowerPoint & other analytical tools
  • You possess a natural curiosity, analytical mind, and excellent organizational skills with the ability to prioritize workload and multi-task
  • Highly organized and proactive, with excellent attention to detail and drive to resolve issues
  • Amenable to work in TELUS Ortigas
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