Description and Requirements
Position Summary :
Provides general assistance and support to specific CBHRS areas in addressing day-to-day concerns of team members. Supports department programs, initiatives and projects by providing required reports or analysis.
Ensures department policies and procedures are adhered to. May be required to supervise day-to-day deliverables and activities of team members at Associate level.
Functional Responsibilities :
Prepares regular and ad hoc reports (headcount, attrition, compensation, etc) based on accurate employment data.
Acts as point of contact for both internal and external data requests, verification and reports using employee data.
Maintains accurate team member data in the employee database based on official documents (government records, forms), status change forms, and other official sources of team member information.
Maintains setup values in HR database to align with organizational changes / needs.
Conducts end-user training / orientations on processes and procedures related to HRIS tools.
Ensures team delivery of services in accordance with agreed service levels (e.g. time, quality and costs) and according to established standards and procedures on a day-to-day basis, closely coordinating with POC’s on each team member’s current employment status e.
g. LOA, Movement, Suspension, Separation and Termination.
May be responsible for maintaining policy / procedural documents and any improvements to processes to improve team efficiency and adherence to service levels
Required Experience, Education, Skills & Competencies :
Bachelor’s Degree Holder in any field
Three (3) to Four (4) years HR related professional experience. Work experience preferably within the call center, customer service, or any labor-intensive industry
Strong relevant experience, or combination of education and work experience
Very good verbal and written communication skills
Experience in analyzing data
Highly competent in MS Excel, PowerPoint & other analytical tools
You possess a natural curiosity, analytical mind, and excellent organizational skills with the ability to prioritize workload and multi-task
Highly organized and proactive, with excellent attention to detail and drive to resolve issues
Amenable to work in TELUS Ortigas 
