Operation Analyst – Application System Support
Manulife
Quezon City, PH
1d ago

Job Description

Manulife / John Hancock is an innovative global financial services company with offices throughout North America, Asia and Europe.

We have a strong history, welcoming our first customers in 1887, and since then have consistently focused on providing customers with strong, reliable, trustworthy and forward-thinking solutions for their most significant financial decisions.

Our GWAM (Global Wealth Asset Management) Technology Team develops innovative solutions to complex business problems that add value to our business and for our customers.

Using the latest processes & technology, and helmed by a technology-obsessed leadership team, we create and deliver leading-edge systems, products and services that propel our business forward.

This position is for a Operation Analyst in the Application System Support Team. The successful applicant will be involved with an Agile, high performing team doing application support, application deployment, business requirement gathering and data analysis all in support of solutions that conform to Manulife standards.

The candidate will need to have a breadth and depth of experience that will allow her / him to devise and support solutions that integrate appropriately within the organization and its application frameworks.

Responsibilities :

  • Work with upstream and downstream systems to debug or trouble shoot data processing issues
  • Investigate SQL stored procedures, Informatica Workflows, CA WLA failures and Perl scripts from a support perspective to debug issues or perform analysis for minor enhancements
  • Tracking and resolving a high number of exceptions on a day to day basis as operations support
  • Using Agile methodologies to track work and enhancements in JIRA.
  • Coordinate development efforts with the development team for major enhancements
  • Coordinate code deployments with various teams and ensure audit standards are met
  • Help shape the future of technology within our group by moving to cloud based solutions.
  • Remain current on standards, technologies, approaches and methodologies
  • Consistently apply the concept of continuous improvement
  • Qualifications :

  • Minimum 2 years working experience supporting systems at Level 2 (support)
  • Experience with relational database structures and methodologies
  • Proven ability to multitask both independently and within a team
  • Excellent English communication (both written and oral)
  • Applicable degree or Designation in Computer Science or equivalent experience
  • Ability to understand business process requirements and, through the use of technology, conceptualize creative solutions through to implementation
  • Experience in financial industry
  • Action oriented, creative and proactive thinker
  • Willing to work different shifts (North American Business Hours + Asia Business Hours)
  • Successful candidate must have knowledge and experience in the below three technologies :
  • C# - Strong dev skills - Intermediate to Advance

    Java - Intermediate

    SQL - Intermediate to Advance

    CA WLA - Intermediate

    Informatica workdlow - Intermediate

    MQ - knowledgeable

    Power BI - Intermediate to Advance

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form