Customer Service Associate
FIS, 9th FL, Ecoplaza Building, 2305 Chino Roces Ave. Ext., Manila, 1231, Philippines
5d ago

Position Type : Full time

Education Desired :

General Equivalency Diploma

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

  • Prime provides basic account information to credit cardholders of Financial Institutions / Credit Unions in the US and Canada, the team provides general customer service such as card activation, billing inquiries, due date, transaction and payments verification and lost and stolen reporting;
  • minimal account maintenance requests such as updating of mailing and billing address, waiving of fees as applicable are also processed.

    Website assistance with regards to password resets, account creation, enrollment and maintenance is also supported .

    What you will be doing

  • Serves as the primary contact for customer issues via inbound telephonic support
  • Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time
  • May provide guidance and / or mentoring to less experienced associates
  • Other related duties assigned as needed
  • What you bring

  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Computer navigation and operations skills
  • Ability to work both independently, as well as in a team environment
  • Willingness to learn and to be open to feedback
  • Added bonus if you have

  • Experience working in a call center with high profile clients
  • Banking related industry experience
  • Demonstrated success in a dynamic environment; ability to adapt to rapid change
  • What we offer you

  • A fantastic range of benefits including medical, dental, vision, and paid vacation
  • Great work spaces with dedicated and motivated colleagues
  • A broad range of professional education and personal development possibilities FIS is your final career step!
  • A variety of career development tools, resources and opportunities
  • A work environment built on collaboration, flexibility and respect
  • Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

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