BASIC JOB FUNCTION
The Customer Service Coordinator provides a meaningful, omnichannel experience to Insight’s clients and prospects when they dial into our 800- number.
This individual will answer the phone, make connections, answer questions, solve problems, and get people happily on their way.
Provide a friendly and warm customer experience to internal and external customers regarding requests and inquiries coming through Insight’s 800 number.
Collaborate with multiple departments in order to best assist client’s with needs.
Keep detailed records on customer interactions in CRM
Get to know the customers using all available means to perform effective research in the initial development and ongoing maintenance of potential customers.
Look for opportunities to expand the solution areas existing clients buy in and provide necessary materials and contacts when appropriate.
Effectively qualify opportunities using B.A.N.T. criteria, by identifying Budget, Authority, Need and Timeframe for implementation
Ability to multi-task by answering phones, servicing customers and teammates while taking accurate notes for tracking purposes.
All other duties as assigned
Proficient in English language.
Bachelor's / Associate degree - Open to college undergraduates
One to two years related experience and / or training; or equivalent combination of education and experience.
Previous experience selling computer technology highly encouraged.
Strong knowledge of IT products and services needed, understanding of lead data and CRM systems and experience building relationships and gain trust over the phone and by email with professionals at all levels.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to connect with prospects, excellent communication & interpersonal skills, technology and Internet savvy, ability to learn software quickly, highly organized, self-directed business style, with strong ability to prioritize, interacts effectively with all levels of management and other employees, high level of enthusiasm, a strong work ethic, and highly self-motivated, must be adaptable, professional, courteous, motivated and work well on their own or as a member of a team, ability to handle a fast-paced environment and challenging workload and strong written / verbal communication skills and presentation skills