Service Delivery Specialist
At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Specialist, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have the desire to help others in reaching their goals? Do you have a passion for leading, mentoring and coaching?
In this role, you’ll offer your support to associates and Team Leads as you evaluate their quality customer experience satisfaction scores.
You’ll do so by conducting customer call evaluations and providing meaningful, constructive feedback. You’ll motivate other associates to make sure they’re on track to meet goals by answering questions, issues, and handling customer escalation while ensuring quality customer experience on every call as you’re the first line resource for the team.
You’ll report to the Senior Manager / Manager, Service Delivery. We’re looking for a Specialist to motivate and encourage teams in providing feedback and accomplishing goals.
During a Typical Day, You’ll
What You Bring to the Role
What You Can Expect
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.