Customer Development Manager 1
Taguig, , PH
6d ago

Job Summary

Job purpose The main purpose of the Customer Development Manager (eCommerce) is to help develop the business with our main eCommerce accounts.

You will manage the business relationship with an European eCommerce Pure Play retailer to (1) secure customer support for Hill's brands, and (2) develop, negotiate and implement JBPs including forecasting and monitoring of agreed objectives.

Reporting lines Reporting to : Digital Commerce Team Leader

  • Works with cross-functional teams In short : You are an experienced sales person, have a proven track record and are looking for a challenge in a new growing team.
  • You are service-oriented : you don't work for yourself, but for our team and our customer. You enjoy the idea of 'building relationships', and negotiating with / selling to customers.

    Besides that, you have a pragmatic way of working and are not afraid to 'get your hands dirty'. You are financially proficient and excellent at setting prices, terms and conditions for prospective clients.

    What you will do

  • Driving customer-specific Net Sales & Digital Commerce KPIs
  • Proactively creates, executes and analyzes demand generating initiatives for the customers handled
  • Prepares and negotiates terms and conditions, promotions, and other similar initiatives
  • Identifies win-win opportunities to grow our business such as but not limited to (brand share driving initiatives, go-tomarket simplification, cost-saving analysis, etc)
  • Initiates sharing sessions to highlight best practices and bring opportunities to the table to find sustainable solutions
  • Performs other duties as assigned
  • Complies with all policies and standards
  • Required Qualifications

  • Bachelor's Degree BS / BA Degree or Equivalent
  • At least 2 years Consumer Goods / Customer Management of Key Accounts (FMCG industry is an advantage)
  • Outstanding Negotiator : seeks to discover common ground, identify vital interests, and understand customer and key internal stakeholder's underlying priorities
  • Analytical and always seeks to develop win-win solutions for Colgate-Palmolive and its clients
  • Business-savvy, strong field execution and high-level customer and trade understanding
  • Works effectively across functions, channels, and categories to align priorities, solve problems, optimize resources, and drive effective execution
  • Strong verbal and written communication skills; ability to communicate in a clear, focused, persuasive manner
  • Digitally savvy and curious, understands the dynamics of eCommerce
  • Agile mindset, able & willing to constantly adapt to changing realities; Able to work under pressure and within a limited time frame
  • Fluent English speaker, additional languages are certainly a plus
  • Leadership Skills; Minimum super vision required
  • Computer literate in MS Office and Google Suite
  • Results-driven
  • Preferred Qualifications

  • At least 2 years eCommerce Experience
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