Financial Bridgeline Associate
NCR Edinburgh
3d ago

About NCR

NCR Corporation (NYSE : NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.

NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Posting Title

Financial Bridgeline Associate

Job Profile

CSS-07-005 - Installation Associate

Job Description Summary

The Financial Bridgeline Associate is a significant contributor in the services deployment and installation delivery of NCR, customer procured and third-party products and services for NCR’s customers in the United States.

Other services include (but are not limited to) upgrades to equipment, redeployments, service assumption, FRO’s, and site preparation services.

The Financial Bridgeline Associate provides daily project coordination and is a key member of the NCR project team responsible for obtaining technician’s installation progress to ensure successful delivery of equipment and installation of the contracted services (internally and externally).

  • The Financial Bridgeline Associate utilizes defined processes and tools to ensure that each customer site / project is delivered and installed on time;
  • and is complete to meet the customer’s expectations and in accordance with the documented scope of work. Key Areas of Responsibility Coordination / Scheduling

    Key Areas of Responsibility

    Install Coordination and Scheduling

  • Monitors daily scheduled installation activities and provides 2-hour status updates by making calls or receiving calls from technicians.
  • Create installation scheduling requests and ensure that all customer installation / deployment activity is scheduled and completed to the customer’s satisfaction and per SOW.
  • Coordinates with project managers and installation coordinators to obtain necessary site information and details to schedule installation activities and technician returns timely
  • Works with field service resources and scheduling team counterparts to ensure and confirm technician’s schedule.
  • Collaborates with other Financial Bridgeline Associates in monitoring site assignments, tool updates, task creation and updates, and other essential functions
  • Responsible for updating Quickbase (or similar) database with equipment and services data.
  • Ensure that the requested site level activities are scheduled within standard process time frames
  • Coordinate with other vendors as needed for delivery of equipment or services.
  • Escalate issues with maintaining the rollout schedule, as needed, and manage to closure.
  • Project Management

  • Develop and assist in the creation and ongoing management of the rollout schedule.
  • Update, track, and adjust the rollout schedule on a timely basis.
  • Identify installation risks, escalate and implement risk mitigation strategies.
  • Recognize, document, and implement process / project improvements
  • Communications

  • Establishes and maintains communications with project team, field engineers, and territory managers. A project team may include representatives of the customer, sales, BU, Project Management, Staging, Service Account Management, CS and any third-party partner(s).
  • Participates in any meetings with key team members to review necessary feedback, tasks, action items and lessons learned.
  • Provide updates to the project status via Quickbase application
  • Work Environment :

  • Night shift (starting around 9PM local time) to accommodate 24 X 7 operations (flexibility required dependent on projects).
  • Involves prolonged periods of PC and telephone usage in a fast-paced environment.
  • Is accountable for continuously receiving and handling high volumes of work orders.
  • Works in a team environment; interacts with multiple internal and external customers
  • Basic Requirements

  • Bachelor’s Degree in Business or related education / experience.
  • PC proficient (Microsoft Windows, Internet Explorer and Microsoft Office including Excel, Word, PowerPoint, Outlook)
  • Can work with very minimum proficient
  • Customer-Focused
  • Excellent written and verbal communications skills
  • Basic Project Management knowledge
  • Basic Conflict Management and Negotiation skills
  • Ability to work in a fast-paced, multi-tasking environment
  • Good time management and organizational skills
  • Proven ability to identify and resolve issues with a sense of urgency
  • Detail oriented
  • Demonstrates sense of urgency
  • Ability to work as part of a team or independently
  • 2 - 4 years of work-related experience
  • Preferred Requirements

  • Experience with NCR tools
  • Oracle ES
  • Microsoft Office (Access, Excel, Word, Outlook, etc.)
  • SOM Tool
  • Customer tools / applications as required
  • Experience in the Financial, Retail, Telecomm, or Entertainment Industries
  • Willing to work non-standard business hours as required by projects
  • Statement to Third Party Agencies

    To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.

    NCR is not responsible for any fees or charges associated with unsolicited resumes.

    EEO Statement

    NCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.

    Offers of employment are conditional upon passage of screening criteria applicable to the job.

    EEO Statement

    Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

    NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

    We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

    Statement to Third Party Agencies

    To ALL recruitment agencies : NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility.

    NCR is not responsible for any fees or charges associated with unsolicited resumes.

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