Call Monitoring Specialist
Sitel Philippines Corporation
Metro Manila / NCR, SG
17h ago
source : Monster

• Demonstrates ability to analyze processes, enact change, and think operationally and strategically to achieve business goals

• Demonstrates knowledge of technology industry and general business management

• Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met

• Provide leadership and management to associates; provide training and development of supervisory team

BASIC POSITION QUALIFICATION (Minimum Requirement for the position) :

• At least 1 year experience being a Call Monitoring


• Good presentation and reporting skills

• Strong leadership skills

• Performance Management (coaching and conducting appraisals)

• Strong verbal / written communication skills

• Excellent facilitation skills

• Strong interpersonal skills and experience demonstrating successful customer / client relationship management

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