Senior Executive - Marketplace Account Management
Muntinlupa - Cavite Expressway, PH
5d ago

We are looking for a dynamic and passionate individual to be part of our Commercial Department and to handle end-to-end Account Management under our Marketplace Team.


Operates as business manager and Marketplace growth driver 

  • Responsible for effectively managing seller relationships with understanding and strategy of desired outcomes: expand product assortment, contribute significantly to revenue and profit growth, secure marketing support from sellers, and ensure operational KPIs are met within the Service Level Agreements
  • Actively contributes to assortment strategy by identifying trends and gaps in ranges and liaises with sellers to influence development of the most relevant product range/assortment to offer to ZPH customers
  • Monitors operational performance of the sellers ensure seller compliance, delivery timelines and customer satisfaction meet Zalora'™s standards
  • Identify potential seller-related issues and manage escalations and recommends process improvements and resolutions. Liaises with Vendor Management team to ensure timely seller order fulfillment and low cancellation rate. Initiates discussions with VM team and sellers to manage SLAs and address any operational issues
  • Participates in cross-functional projects/squads especially when existing sellers are involved
  • Critically analyze sales performance to identify action points and threats to drive topline revenue
  • Facilitate seller growth by advising sellers on how to optimize their offering through branding and awareness, increasing relevant SKU count, production optimization, pricing and selection. Drives seller participation in marketing promos and other marketing initiatives
  • Delivers regular brand review to Tier 1 sellers and senior management, analyze and interpret performance using a detailed understanding of the key commercial levers of trade as well as MP SLAs
  • Can speak knowledgeably about ZALORA's company profile, objectives, business models, best-in-class customer experience, seller strategies and market trends
  • Completes and supports all facets of contract re-negotiations with existing sellers. Keeps the Commercial Director and Head of Marketplace fully informed at early stages of renegotiations with existing sellers so that decisions can be taken when necessary
  • Initiates seller re-training whenever necessary, works with the Onboarding Manager to manage the internal process of re-training, and measures results post-training
  • Is a Seller Center expert '“ post campaigns and upload product list accordingly, can help sellers troubleshoot product uploads and order management within the platform 
  • Monitors and meets Acquisition KPIs. Any risk to KPI or OKR achievement should be raised to the Head of Business Development in a timely manner
  • Demonstrates strong Microsoft Office skills (Excel, Word and PowerPoint) 
    Gathering and using relevant information 

  • Uses clear customer focus to identify opportunities for improvements/ expansion to the customer experience with ZALORA
  • Works with other Commercial stakeholders to share information on key brands ensuring that the customer is offered a well-rounded brand representation across all product areas from ZALORA
  • Demonstrates an understanding of new fashion and retail trends, and how these can affect the trading climate, regularly reads market research data and spots new business opportunities
  • Initiates, innovates and drives change on how product is showcased to the customer through discussion with key business stakeholders and immediate team member with the support of relevant data
  • Collaborates with the Marketing team in the planning and building Marketplace marketing campaigns
  • Collaborates with the Planning team in building bottom up sales plans on a category, seller and brand level
  • Identifies promotional/ marketing opportunities for the business in order to motivate further sales and provides a competitive and exciting retail environment for the customer
  • Develops negotiation skills; demonstrates creative negotiations with suppliers/ brands in order to achieve targets
  • Leverages seller relationships to gain insight into the wider retail environment, including forward fashion trends, sales/ product performance compared to other vendor customers, etc
  • Requirements: 

  • Embodies ZALORA's values of:
  • We are customer centered
  • We act like owners
  • We strive for excellence
  • We work and have fun as a team
  • We maintain unwavering integrity
  • We keep innovating
  • Actively drives engagement within the MP team, identifying areas of improvement in order to build a safe, supportive and fun working environment
  • Work hard, work fast, work smart, work creatively and have fun
  • Driven above and beyond in order to grow the business unit in a scalable way
  • Takes ownership of own development
  • Creatively solves challenges in order to overachieve business and department targets 
  • Demonstrates pragmatic and professional behavior at all times
  • Proactively seeks mentors / team members / colleagues for their own development
  • Demonstrates a clear understanding of their own areas of opportunity/ development and drives relevant growth
  • Motivates and supports other members of the division and presents themselves as a potential mentor and key figure within the wider business
  • Shares their knowledge and experience openly with team members
  • Demonstrates a clear understanding of their own areas of opportunity/ development by being the driving force and motivation behind their own personal development plan (PDP)
  • Learns to accept and deliver constructive feedback and implement change when and where necessary
  • Shares their knowledge and experience openly with team members
  • Is solution orientated and overcomes challenges in a time efficient and agile manner, and offers this support to colleagues 
    The ZALORA Story 

    ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia's leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong and Taiwan. ZALORA's localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.
    ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group. 

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