IT Team Leader
Manulife Financial Corporation
Quezon City, PH
13d ago

Job Description :

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Key Accountabilities :

  • Provide technical direction and leadership in applications support or shared services activities covered by the team or department
  • Influence and contribute to successful change including new ways of doing business
  • Contribute to the change vision and strategy by modeling the required behaviors
  • Review and signoff on appropriate documents and solutions
  • Manage system availability and service delivery
  • Ensure production environments support the requirements of the team
  • Ensure proper change and release management for successful production implementations
  • Manage incident communication to senior management, problem coordination, analysis, and resolution
  • Review and act upon service management process metrics (e.g. response time, incidents, problem resolution stats, escalations, application availability, as per Service Level Agreements (SLAs)
  • Responsible for hiring IS staff, and developing, motivating, coaching, advising and managing the IS team
  • Engage in Preparation of management reports for application owners
  • Ensure compliance with company’s control standards
  • Liaison between IS team, application owners and client groups
  • Ensure adherence to quality standards
  • Lead geographically and culturally diverse cross-functional teams
  • Knowledge & Skills

  • Proven coaching, motivation and staff development skills
  • Understands and effectively manages costs within the budget
  • Knowledge of business units, products and services
  • Understanding of project management tools, techniques and methodologies
  • Strong organization, communication and problem solving skills
  • Sound knowledge of System Development Methodologies SDM and IS Service Management Methodologies
  • Ability to develop and maintain positive cross-department relationships to attain collaborative solutions
  • Ability to manage pressure and to provide clear direction to people during times of crisis
  • Developing awareness and understanding of cultural diversity
  • Ability to maintain a balance of confidence and approachability
  • Apply
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