Email and Chat Support Agent, German (Manila)
One Contact Center
Ortigas, Pasig City, Metro Manila (NCR), Philippines
17d ago

Discover a world of Opportunities at ONE Contact Center!!!

Who We Are

OCC is a U.S. based full service business process outsource (BPO) company with operations in Manila, Philippines. We’ve been in business since the year 2000 and specialize in customer service and support services for our clients.

It is our goal to surpass our client’s expectations by attracting, developing and motivating a diverse workforce whose goal is to provide efficient & outstanding service, problem resolution, and cost-

effective support services.

What We Offer

At OCC we train our agents to represent our clients and their customers with pride and integrity. Our comprehensive training and quality control programs ensure we answer your customer’s inquiries to your exact specifications.

Our agents will have all of your system and / or product knowledge to consistently deliver an exceptional customer service experience.

GERMAN EMAIL AND CHAT SUPPORT REPRESENTATIVE

Email and chat support agents carry a huge role as front-liners, representing the whole company to their customers. When helping customers, email and chat support agents should add personality into their replies.

At the same time, they should always comprehend the customer’s concern and address it as quick as possible.

REQUIREMENTS

  • Fluency in German and English (business email professional literacy)
  • Strong reading comprehension and analytical skills
  • Willing to work on holidays and weekends
  • Preferably with writing experience
  • Tech savvy; email knowledge is a plus
  • You may visit our recruitment office during recruitment hours Mondays to Saturdays 7am-3pm and bring 1 updated resume and 1 valid ID for your building pass.

    Please proceed to the 33 / F, Antel Global Bldg., Julia Vargas Avenue, Ortigas Center, Pasig City

    L : 661-3899 loc 1# / M : 0926-656-6447

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